MyBell app closes when attempting to log in

[Md89]

Hello. My wife recently came to Bell and I added her to my account. She has a new phone and the Bell app was already installed. Am I supposed to have her use my username so that she can see the combined bill? Everytime she attempts to sign in using my credentials, the app closes suddenly. This is a brand new phone. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Have you logged in to your MyBell profile to verify if her mobility service is visible on the opening My services web page? If her mobility account is visible, then there is nothing more for you to do on MyBell.

To activate the MyBell app on her device:

1. Verify that it has not been previously set up in error.
2. If it has been previously set up, log out of the account. Close the app. & then reopen the app.
3. You will come to an activation screen. Select > I'm already a Bell customer.
4. Enter > Your MyBell profile Username & your Password. Select > Login.
5. You are now finished.

If need be, if her mobility service does not show up on your MyBell profile, you will need to add her service before she can use the MyBell app on her device. Her account would need to be linked to your MyBell profile.

Was her mobility service set up previously on a separate MyBell profile? If this is the case, then this must be deleted before you can add her to your MyBell profile.  (A Bell service can only be linked to one MyBell profile.) Please refer to ithe instructions I have provided below if you need to delete a MyBell profile.

How to create, delete or change a My Bell profile : Creating a MyBell profile

The following web link is a tutorial that will demonstrate & walk you thru step-by-step instructions for adding another account to MyBell.

How to add another account to MyBell

Thank you for posting your question.

Take care.