MyBell app only shows a blue screen

[Jujubee]

My app is not loading - all I get is the blue screen. Is anyone else experiencing this? I tried reinstalling and that did nothing.

[londonMan]

I'm also experiencing this on Android (i.e. - blue splash screen launches, but will not proceed further ).   Specifically, I'm running a Pixel 10.   I've uninstalled and reinstalled the app to no avail.    Also deleted cache and data.   Not sure why the standard advice is to update your o/s, as the vast majority of users are on new phones (apple or Android ). where those things are automatically pushed to you.

[ryan_lever]

Yup I still can't get it to work i tried the same as you. I have given up for now I log in using my computer.

[dks]

You are correct. I have the MyBell app on iOS 26.1. It does not work except after repeated fault screens and then I have to log in. Right now it is more effective to log in using your credentials on a standard browser. That does work on iOS and Windows computers. 

[BellPatricia]

Hey there @londonMan & @dks 

Thank you for reaching out to the Bell community 🙂 

We do want to review the further so I have sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

@BellPatricia 

[ryan_lever]

There was another app update, and it showed the terms of service, so I said ok. Then AGAIN, it was stuck on the bell splash screen. This is crazy. 

[WelshTerrier]

Good Day. @BellPatricia 

I have been using the MyBell App on an iPhone 16 Pro Max with iOS 26.1 with no login issues to speak of per se. I have tested this on 4 separate Apple devices.

The only problem that I have experienced is an know issue when trying to access the Bell Community Forum using the MyBell App.

Take care.

cc @dks 

[londonMan]

It's likely account related.   There seems to be a subset of users that are running a wide variety of hardware, devices, o/s, etc that are encountering the exact same issue....so logically, it probably is profile related, and not platform related.   When you start an app like that, it's typically going to authenticate you (or attempt to), and then run some sort of query to pull your profile.   One of these 2 steps is hanging, again, for a subset of customers.    Obviously, I'm doing a lot of speculating based on the information that I see, but as an outsider, not much else we can do.   

[ryan_lever]

Ya exactly im over it. I'll just use the web browser if I need to check stuff. The wifi app works fine though lol

[BellPatricia · Accepted solution]

Hi @londonMan & @ryan_lever 

Thank you for keeping the community up to date! We are continuing to monitor this and have included these details in our escalation. We will share more news with you as soon as we can. 

@BellPatricia 

[ryan_lever]

I was actually able to finally get into the app ONCE. Now the app will no longer work. I have never seen a issue so strange. I know because the app worked fine then I exited out. Then tried again and the same issue as before.