Set Account Notifications to primary phone only

[Momaccount]

Hi, I’m wondering how to change the notification settings in the App so that Bell stops texting my child’s phone. We have a shared data plan and for some reason all of the account notifications (roaming, your bill is ready, etc.) are being sent to my child’s phone and not mine. I am the primary account holder. Thanks!

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

This is a community forum, a peer-to-peer website. As such, we do not have access to your account & billing records.

Pease verify the Contact email address that you have stored in MyBell. If you are the primary account holder all of this information is stored in your My profile. You can make changes using either method below.

1. You can verify the correct email in MyBell by logging in to your account with any web browser. You can also confirm & update your current email address by selecting the following web link. How to update your email address
2. In the MyBell app, click on the silhouette icon on the top right. You can edit your settings there. Select the Head icon in the upper right corner > Profile > Scroll down to Communications. You will see Outage notifications, Mobility data block and number transfer, Marketing Communications and Tailored marketing opt-in. These settings determine who, what and where notifications will be sent to.

Let us know if you require further help.

Take care.

[eX_]

Bell advertisements and notices are going to a secondary phone, which is my child's. I am not getting them on my phone, despite having been clear when signing up that my number was the primary number. Why is this happening and how can I fix it?

I am on Android, my child on Apple.  When I was last with Rogers, they had told me that they MUST make the Apple product the primary phone (Which I did not agree with). Is this the case with Bell? This is not acceptable that my child gets text messages from Bell intended for me.

[WelshTerrier]

Good Day & Welcome.

This is a community forum, a peer-to-peer website. As such, we do not have access to your account & billing records. I cannot speak to what you were told by Rogers in terms of communications preferences.

At Bell, if you are the primary account holder, you can make these communications changes on your MyBell account. Please verify the Contact email address and mobile number that you have stored in MyBell.

You can make any number of other changes in your MyBell Profile. The blue highlighted info dots will explain each item to you.

Please verify the Contact email address that you have stored in MyBell. If you are the primary account holder all of this information is stored in your My profile. You can make changes using either method below.

1. You can verify the correct email in MyBell by logging in to your account with any web browser. You can also confirm & update your current email address by selecting the following web link. How to update your email address
2. In the MyBell app, click on the silhouette icon on the top right. You can edit your settings there. Select the Head icon in the upper right corner > Profile > Scroll down to Communications. You will see Outage notifications, Mobility data block and number transfer, Marketing Communications and Tailored marketing opt-in. These settings determine who, what and where notifications will be sent to.

Let us know if you require further help.

Take care.