What does a CR on my bill mean?

[Viv1]

What does "CR xx "on my bill denote? Does it mean that xx money is already present in my account and that I don't need to make any payment?

It is so confusing.

[BellKris · Accepted solution]

Hey @Viv1, thanks for reaching out to the Bell Community 🙂
That's absolutely right! if you see CR that means that there is an outstanding credit, and no payment would be due.

[Mpp]

Hi 

I have 460 $ credit in my account so how can i use this to pay bills?

[Goldengirl]

I'd suggest you not pay at all. From what you've written, it seems they owe YOU.

[Ashu]

I want to pay my bill with extra amount, will that extra amount carry forward to the next bill?

[WelshTerrier]

Yes. You bill be credit amy extra amount overpaid & it will be applied to your next bill.

[RaccooN]

How can I withdraw CR from my account?

[WelshTerrier]

You can not withdraw a credit from Bell. If you overpaid your account, contact your credit card company or financial institution immediately to reverse payment. Otherwise, the credit balance will carry over to next month’s bill, reducing the amount owing.

[Louiee]

Good day! I just what to ask i see CR on my bill. First I payed $33.29 and $66.58 after paying this amount i see again another $133.16 CR in my account should i need to pay? Im very confused. Plss help! 

[WelshTerrier]

A credit is great news when it appears on your account. If you overpaid your account, you will see a CR. That means there is an outstanding credit, and no payment is due at this time. This credit will carry over to your next month's bill & will be applied reducing the amount owing.

[Tk91]

Hi. I opened my app n Amount due was shown so I paid bill but after that it was again as same on my app. I paid again. But still Balance due with CR $218.36 is on my screen . Now I am not able to understand if I paid my bill or not? Can anyone please help me.

[WelshTerrier]

A credit is great news when it appears on your account. If you overpaid your account, you will see a CR. That means there is an outstanding credit, and no payment is due at this time. This credit will carry over to your next month's bill & will be applied reducing the amount owing. If you are still unsure after reading this reply, then I would contact Bell Mobility Customer service Billing and payments: 1 800 667-0123 or *611 from any Bell mobile device

How did you pay your bill? When did you pay it?

Depending on how you paid your bill, it may take upwards of  2-5 business days for it to be processed by your financial institution or credit card company. Once Bell receives the payment, depending on the time of day, your account is credited the same day or at the very latest the next day. Your account will then be updated & credited immediately.

To avoid a similar occurrence from happening in the future, I can only suggest setting up Pre-authorized bill payment on MyBell with One Bill. You can choose autopay using your bank or credit card. With this method, the correct amount is always removed & your account credited.

You can setup pre-authorized payments by logging in to MyBell from a web browser or by using the Mybell app.

To set up Pre-authorized payments in the MyBell app follow the steps below:

1. Launch the MyBell app on your device.

2. If you are connected to the Bell Mobility network you will be logged in automatically to your Mobility services.

If you do not see your other services you will have to log in using your MyBell username and password.

Touch the silhouette icon on the top right and select Log in to bring up the login screen.

3. Touch Set-up pre-authorized payments.

4. Enter your name and the required information for the bank account or credit card you would like the payments to be automatically withdrawn from.

Touch Select to choose your bank. Touch the "i" icon beside a field if you need help finding the information.

5. Touch Review my payment options.

6. Review the bank account details and touch Submit pre-authorization info.

7. Read the terms and conditions, then touch I agree.

8. Pre-authorized payments are now set up on this account.

[242chey_]

I recently cancelled my mobile services. I received a bill for the balance I used which was $5.97. After paying the bill, I received an email saying I a CR for 11.94. Can you please explain why?

[WelshTerrier]

Without having your bill in hand, it is next to impossible to explain this to you. A credit is a good thing. It almost looks like you took what you thought was something owing, $5.97 and paid it & now you have a credit for twice that: $11.94.

If you need further clarification, simply give Bell Billing a call. They will advise you on any billing details in question.

[Andy6]

Hi guys, 
Looks like I paid my monthly fee by an additional $ 125.00. How, can I get that amount back?