Switching Home Internet providers

[Alex_T]

I'm a new Bell home internet subscriber.  I'm having problems canceling my service with my previous home internet provider (Start.ca); they want a password from years back as a security question to cancel my account.  The CRTC recommends getting the new service provider to inform the previous service provider of the switch.  Can Bell help me cancel my home internet service with Start.ca?

[BellPatricia · Accepted solution]

Hi there @Alex_T, thanks for your post and welcome to the Bell Community.
When transferring your service to Bell, at the time you place your new service order you need to provide all of the necessary information required to transfer your existing services on your behalf so that we can check for eligibility.
If your new installation order is already complete we would not be able to submit a cancellation request on your behalf, and you will need to formally cancel with your previous provider directly.
Have a nice day,
- Patricia

[Bernz]

I successfully installed the wifi modem of bell now 

question do j need to call the rogers to cancel my subscription to them? Or you will do that for me? 
thanks

[WelshTerrier]

Good Day & Welcome to the bell Community Forum.

You will need to contact Rogers to cancel your internet service. They will need to speak with you directly in order to process your cancellation request and ensure you are informed of any details relating to your account changes. If you have any rental equipment, you will need to return this equipment to Rogers. I have included the phone number for Rogers below.

• Rogers Internet: 1 855 201-9547

Take care.

[Olaf1]

Do I need to cancel former internet provider before self installation of bell services

[WelshTerrier]

Good Day.

That is a question that we cannot easily answer for you on the Bell Community Forum.

For example, if you are with Rogers, Virgin, etc. or any other Internet supplier, they will need to speak with you directly in order to process your cancellation request and ensure that you are informed of any details relating to your account changes. If you have any of their rental equipment, you will need to return this equipment to them.

If you require further assistance in placing an order for your Bell Internet or help in cancelling your existing service, please call Bell Customer Service: 1 866 394-6331

Take care.

[dks]

Thank you for your question. Yes, you need to call your previous provider to cancel your service with them. Bell can not and does not do that for you. 

[dks]

Thank you for your question. While the decision is yours, you may wish to have both Bell and your former provider overlap to ensure your Bell service is running properly. Cancel your former service once your Bell service is running as you expect.