Traveling with CAN/USA plan outside of Canada

Chev31
Contributor II

When crossing over the border to USA with a Unlimited US to Can&US calling and text plan. Do we need to do anything in order to receive calls or use our data plans. ??  

 

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2 helpful replies

Accepted Solutions

Hi there, @JuanK. Welcome to the Bell Community, and thanks for your post.

If you have a Canada/US monthly plan or have Roam Better already enabled as a feature attached to your plan, then yes, you'll be able to roam without any issue in the US.

Do bear in mind that the former will not result in any charges, as all usage will be zero rated as part of your plan. If you otherwise do not have a Canada/US plan and only have Roam Better enabled, you will see regular daily roaming charges for each day of active usage.

If you're unsure as to what kind of plan you have, you can double check by logging into MyBell and going to Manage My PlanOpens in a new tab or window

Otherwise, you can take a look at our page on Roam BetterOpens in a new tab or window for more details.

Let us know if you have any further questions.

View reply in original post

Good Day & Welcome to the Bell Community Forum.

If your plan includes the following, then you will not be charged Roaming. Keep in mind there are limitations included in all plans. E.g. Data, Video, texting, messaging, updates, etc.

I trust you are making reference to the following mobility plan. I have include the web link at the end for your reference. You should review the full details at the bottom of the web page as well as the information included in your mobility agreement.

Ultimate 150 - CAN/U.S./MEX

  • 5G+ network access
  • HD video streaming
  • Hotspot capabilities
  • Unlimited calling, texting & data in Canada, the U.S. and Mexico*
  • Unlimited international texting **

* You must be (and remain) a Canadian resident and the majority of your usage must be in Canada. Max. data usage per user may be capped at 10 GB/ billing period while in the U.S. and Mexico. Includes texts sent to a Canadian, U.S., or Mexican phone number while in Canada, U.S. and Mexico, texts received while in Canada, the U.S., and Mexico and excludes premium texts. While in the U.S. and Mexico, calls to numbers that are outside of Canada, the U.S. and Mexico are not included and will be billed at $1.45/min. Roaming outside Canada, the U.S., and Mexico is not included. Sending and receiving picture or video messaging in the U.S. and Mexico and Push-to-Talk services use data from your rate plan.*

** Sent texts include texts sent to a U.S. or International phone number while in Canada and excludes texts sent to a landline, roaming, alerts, premium texts (short codes), and texts sent with an instant messaging application. Received texts include texts received while in Canada from a U.S. or International phone number and service-related texts from Bell and exclude roaming and premium texts (short codes), alerts or dial-up texts. Overage rates may apply. Certain International destinations not available.**

Unlimited Data Plans | Bell Mobility | Bell Canada

Enjoy your trip.

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

View reply in original post

46 REPLIES 46

BellAntgio
Moderator

Hey there @Chev31,

Welcome to the Community and great question.

We strongly suggest to confirm your plan details via your MyBell profile to ensure that it covers Roaming in the U.S.

When roaming, your phone will automatically connect to one of our partner networks. When you return to Canada, your phone will reconnect to the Bell network. In both cases, it can take up to 5 minutes to establish a connection (You may need to turn on your Roaming Cellular Data in your device. Click here for your device user-guide). 

For more information on what you need to know about coverage and rates while travelling to the U.S. click here.

 

With a Unlimited US to Can&US plan as stated - Roaming Charge ??

In order to assure that we are providing you with the correct information, can you elaborate on your current plan/add-ons. 

Are you referring to Roam Better as shown hereOpens in a new tab or window or you have a Unlimited Canada to U.S. minutes add-on as shown hereOpens in a new tab or window.

 

For the third time  a "Unlimited US to Can&US calling and text plan"

Thank you @Chev31,

As the Community is a public forum we do not have direct information on your rate plan and we needed to make sure.

The moment that you have The Canada&U.S. combined rate plan, your usage will be covered and calculated the same as if you where using your services in Canada.

 

Does a Bell subscriber have to pay roaming in the US if he has a Canada US Unlimited Share Ultimate 2 year 60 US?  Are calls and data made within the US covered by the plan?

Thanks

Are there any Long-distance fees from Canada to the US numbers when in Canada on Ultimate 40 - CAN/U.S.plan ?

Thinking of switching to BELL Mobility but I can't find a clear statement anywhere !! When you look at the Telus Support site it CLEARLY states : 

Calling and texting with a Canada-US plan

Whether in Canada or the US, this plan includes unlimited calling, text, picture and video and messaging to phone numbers in Canada and the US.
 

I have a canada US plan and I am in the US. My data is not working. My data is included in the plan. Do I need to have roaming turned on? Or what other setting do I need to  adjust to have access to my data? 

It's normally best to turn roaming on when using a Can/US plan cause you are essentially roaming in the US.

Changed my cell plan to unlimited Canada US talk text message with shared data. Will I still be charged roaming fees when in the US?

WelshTerrier
Community All-Star
Community All-Star

Ultimate Share Ultimate BYOD 150US

You must be (and remain) a Canadian resident and the majority of your usage must be in Canada. Max. data usage per user may be capped at 10 GB/ billing period while in the U.S. Includes texts sent to a Canadian or U.S. phone number while in Canada and U.S., texts received while in Canada or the U.S. and excludes premium texts. While in the U.S., calls or texts to numbers that are outside of Canada and the U.S. are not included and will be billed at $1.45/min for calls and $0.15/text. Roaming outside Canada and the U.S. not included. Sending and receiving picture or video messaging in the U.S. and Push-to-Talk services use data from your rate plan.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

So, with the Unlimited 150 Can/US plan are there additional charges while using my data, calling to Canada or US, or sending texts? On chat I was told there would be significant data charges. Is this true?

Code
Contributor

Hi , I have the unlimited can/us plan. Just curious how the data and roaming works while I’m traveling in the United States.

JuanK
Contributor

I will be in the States for several weeks beginning in March. I have a roaming option that is included in my phone plan. Does that mean that I can use my phone without adding a travel package while in the States?