Traveling with CAN/USA plan outside of Canada

[Chev31]

When crossing over the border to USA with a Unlimited US to Can&US calling and text plan. Do we need to do anything in order to receive calls or use our data plans. ??  

[dks]

Yes, Hawaii is included in US coverage. Be aware that there may be gaps in provider coverage. You can see more here. https://www.bell.ca/Mobility/Coverage_map#INT=MOB_rateplnpg_BAN_RoamBetter_Mass_061324_NW .You will have to zoom in to see Hawaii specifically. 

[thevertigotherapist]

I have a Canada, US and Mexico Plan.  I would like to know if I will be able to use this plan while in the US Virgin Islands, OR if my Roam Like Home package will be activated and charged by the day while I'm there.

I can't seem to find the answer searching online, and I even called and they were not able to access the answer for me.  Hopefully someone here can confirm.

Thanks!

[Crayon]

I have Essential US/Mex 150GB.  Also have Roam Better activated.  Should I inactivate Roam Better when in US or Mexico? I want to be able to use phone as if I was at home using my data.

[WelshTerrier]

Good Day.

There is no need for you to deactivate Roam Better. If you have a Canada/US monthly plan & have Roam Better already enabled as a feature attached to your plan, you'll be able to roam without any issue in the US. 

 If you do not have a Canada/US plan and only have Roam Better enabled, you would see regular daily roaming charges for each day of active usage.

Enjoy your trip.

Take care.

[Roberto911]

I have the BRS BYOD Ultimate US/MX 200GB + Crave Basic plan and would like to know if Puerto Rico is included in the list of places I can roam as part of my US free roaming plan?

Thank you.

[Dpzh]

I have a question about my current plan. Can I use my plan in toronto and new york without any extra fee? (My plan said that I can use my data in usa)

[WelshTerrier]

Good Day and Welcome to the Bell Community Forum.

Before we can answer your question, you need to provide us with further information. This is a community a community forum, a peer-to-peer website. As such, we do not have access to your mobility account information, plan, & records.

If you have the Unlimited calling, texting & data in Canada, the U.S. and Mexico, you would be able to do so.

If you can provide us with your plan information, we would be more than glad to assist you.

1. Are you on a Monthly or Pre-paid plan?
2. Which plan do you have? E.g. Unlimited calling, texting & data in Canada, the U.S. and Mexico, etc.

If you do not know which plan that you do have, you can find this information in your mobility agreement which is stored on your MyBell account.

To access your agreement, sign in to you MyBell account using any web browser. Your mobile agreement is located in MyBell > My Profile > Service profiles > Mobile > View my Bell mobility agreements. (Top right side of page below your mobile number.)

You can view, download, or print your agreement from here.

Your agreement with provide you with the full details of your coverage. Depending on the terms in your agreement you may or may not be able to change plans.

If you're unsure as to what kind of plan you have, you can double check by logging into MyBell and going to Manage My Plan

Should you require further assistance in terms of plan coverage and or any changes that you wish to make, please contact Bell Customer Service.

Please call 1 800 667-0123 or dial *611 from any Bell mobile device.

Let us know if you require any further help.

Take care.

[Pjl49]

I have the Canada/US/Mexico plan. Are calls, etc in Puerto Rico included as part of the US.

[WelshTerrier]

Good Day.

Thank you for posting your question. Puerto Rico is not included.

If you have the Ultimate CAN/U.S./MEX Plan:

It includes calls from Canada, the U.S and Mexico to Canadian, U.S. and Mexican numbers only (Puerto Rico and the U.S Virgin Islands are not included). 

Take care.

[JessieL]

I’m travelling to the US and then going on a cruise to Bermuda. This is what my plan includes:  

Will I be able to use my phone in Bermuda for calls and messages?

Thanks 

[WelshTerrier]

Good Day.

Thank you for reaching out to the Bell Community Forum.

Unfortunately, your plan does not cover Bermuda. If you wish to use your device in Bermuda, then will need to add-on Roaming to your mobility plan and / or Mexico/Caribbean Travel Pass

Roaming will allow you to use your device in locations that are not covered by Mexico/Caribbean Travel Pass. Roaming & Mexico/Caribbean Travel Pass will not cover airline or cruise travel.

To avoid any charges while onboard your cruise, you should power your device off completely & remove your SIM before leaving the U.S. This also holds true when you leave Bermuda.

The pass is compatible with Roam Better and takes priority over Roam Better when travelling in an eligible destination (i.e., if you're using an active Travel Pass, you won't be charged the Roam Better daily fee). Once the pass expires, you revert to your regular roaming option (e.g., Roam Better or pay-per-use rates).

Each Travel Pass has a 7-day duration. If your trip is longer, you can add a second Travel Pass once the original 7-day Travel Pass has expired.

Without a data pass, you can use data while roaming at the pay-per-use rate for the country you're travelling to. You can use a maximum of $100 of data per billing period, after which you will have to purchase a data pass to continue using data while roaming.

If you subscribe to Roam Better, you’ll need a Travel Data Pass to use data in destinations not covered by Roam Better.

Coverage Map & Travel Options | Bell Mobility | Bell Canada

Roam Better FAQ | Bell Mobility | Bell Canada

You can find the destination covered by the Mexico/Caribbean Travel Pass below;

Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Bermuda, Bonaire, British Virgin Islands, Cayman Islands, Curacao, Cuba, Dominica, Dominican Republic, French Guiana, Grenada, Guadeloupe, Haiti, Jamaica, Martinique, Mexico, Montserrat, Saba, Sint Maarten, St. Barts, St. Eustatius, St. Kitts and Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos.

Take care.

[JessieL]

Thank you for your reply! We will only be in Bermuda for 2 days and the rest of the time will be on the ship so would I be better off just getting the room better package which I think also includes Bermuda? 

[WelshTerrier]

Yes. This would be the most reasonable way to go. Keep in mind that Roam Better does not cover usage on an airplane or cruise ship; neither does your CAN/US/MEX plan.

Roam Better - internationally is $16.00 / day + HST

The surest method to avoid any roaming charges when you travel is to remove your SIM card. Roaming is only activated once your SIM card connects to a network outside of Canada. Therefore, if you remove your SIM card prior to arriving in the country and connecting to their network, roaming will not be activated.

1. Turn your device Airplane mode to on.
2. Power your device off & remove your SIM.
3. Power your device on.

If your device is in Airplane mode, you can also connect to a Wi-Fi network & Bluetooth manually. You need to remove your SIM card prior to leaving Canada. In the event there is any mobile network connection active on the phone, once the SIM card is inserted and it's able to connect, Roam Better is initiated.

While outside of Canada, making and receiving calls, sending text messages, checking your voicemail, and using data (including Instagram, Whatsapp, or TikTok, etc., and sharing or receiving a picture via text) all count as Roaming usage and / or Pay Per Use usage rates.

Thank you for posting your question.

Have a great trip.

Take care.

[MXMOM]

I have the following services. I am not sure what the Roam package does compared to this. 

• Can-Can Text - Unlimited
• 5G Access
• Call Display
• Can-Can/US/Int Messaging - Unlimited
• Crave Basic ($11.99)
• Message Centre
• Share with Unltd Share personal plans
• Unlimited Canada minutes
• Unlimited Share Data Throttled@100GB
• Unlimited US to Can&US calling
• Unlimited US to Can&US text
• Unltd Can/US calling from Can
• Unltd Picture & Video Messaging
• US Data Share
• US-Can/US/Int Messaging - Unlimited

[WelshTerrier]

Good Day.

If your plan includes Unlimited CAN/U.S./MEX calling, texting and data, then there is no need for you to add Roaming.

If you have a Canada/US/Mex monthly plan & have Roam Better already enabled as a feature attached to your plan, then yes, you'll be able to roam without any issue in the US. All usage will be zero rated as part of your plan. If you otherwise do not have a Canada/US/Mex plan and only have Roam Better enabled, you will see regular daily roaming charges for each day of active usage.

Roaming allows you to use your device in international locations that are not covered by the Ultimate CAN/U.S./MEX Plan.

 CAN/U.S./MEX Plan & Roam Better do not cover usage on an airplane or cruise ship.

Coverage Map & Travel Options | Bell Mobility | Bell Canada

Roam Better FAQ | Bell Mobility | Bell Canada

If you're unsure as to what kind of plan you have, you can double check by logging into MyBell and going to Manage My Plan

Take care.