7802 keeps trying to connect to Bluetooth audio device

[GeoffGYVR]

I'm in Toronto.

I have Bell Fibe TV with two Arris VIP 7802 boxes.

They keep throwing up messages asking if I want to pair / connect to other bluetooth devices in my house.

I choose no/cancel and they throw the message up again. It's very frustrating. Sometimes they connect anyway, and then I lose audio as it starts sending the audio to a set of headphones or whatever.

I've reset, rebooted etc. It's impossible to google because all you get back are dozens of pages about pairing the bluetooth remote, which isn't the issue.

I have waded through all the settings, but I can't see any option to stop asking to connect.

[WelshTerrier]

Good Day.

Your problem is normally related to an issue & setting in your TV's configuration  for connected devices, Bluetooth, audio & your external or auto setup device manager. 

I can offer up the following only as a ideas for you to consider.

1. Are both of these connected to Smart TV's? Have you checked your TV setup & configuration settings? Some Smart tv have an auto setup with pre-configured settings for external devices that are plugged in to their ports or that can connected by Bluetooth, etc.
2. Does your TV have an External Device Manager?
3. Did you manually install the VIP 7802's on the TV's or did you allow the TV's to recognize & setup the equipment?
4. Do you have other Bluetooth devices connected to your TV? Did you say yes or no if your TV found a Bluetooth device?
5. Have you tried unplugging all of your devices from your TV? Deleting them from your tv configuration & reinstalling them using the tv's auto recognition? 
6. Try disconnecting and turn off everything that is connected directly or indirectly to your TV's. HDMI, Bluetooth, etc.
7. Reset your TV back to the defaults & start over.
8. Review the TV support manual documentation setup & familiarize yourself with the manufactures support site Q&A.
9. Start by setting up your TV to your Wi-Fi network once again.
10. Connect your VIP 7802 box TV & follow preconfigured TV prompts.

Every tv is slightly different. The major TV manufactures all have similar settings & some subtle differences. E.g. Internal & external speaker choices, Bluetooth setup, Fibe receiver setup vs another supplier, etc.

It can be very frustrating & confusing. Just work on one TV & VIP 7802 device setup at a time. It will come together.

Keep us up to date on your progress.

Take care.

[GeoffGYVR]

Thanks for your reply.

In both cases the TVs in question are a dozen years old. Neither TV supports Bluetooth. Any "smart" features in the TV have been long discontinued.

It is an issue with the VIP7802s trying to connect to bluetooth, via some undocumented feature or unavailable setting.

> Are both of these connected to Smart TV's?

No. Per above, neither TV supports bluetooth.

> Does your TV have an External Device Manager?

No. There is an HDMI cable from the 7802 to the TV. That's it.

> Did you manually install the VIP 7802's on the TV's or did you allow the TV's to recognize & setup the equipment?

Manually. The older TVs have no option to recognize and setup equipment.

> Do you have other Bluetooth devices connected to your TV?

No. The TVs do not support Bluetooth.

> Have you tried unplugging all of your devices from your TV?

The only device plugged into each TV is the 7802.

> Deleting them from your tv configuration & reinstalling them using the tv's auto recognition?

My TVs do not have "auto recognition."

> Reset your TV back to the defaults & start over.

I have done this, but it had no effect as expected. It is a message from the 7802, not the TV.

> Review the TV support manual documentation setup & familiarize yourself with the manufactures support site Q&A.

It has nothing to do with the TV. It is a message the 7802 is generating as it tries to connect to a bluetooth audio device.

> Connect your VIP 7802 box TV & follow preconfigured TV prompts.

I have done this multiple times, but this is a feature in the 7802, so resetting it doesn't delete the feature or add a new setting to turn it off.

> Every tv is slightly different.

It has nothing to do with the TV. When the 7802 puts up the bluetooth connection message I am able to toggle to "cancel" using the slimline remote. I cancel and it comes up again seconds later, or connects anyway despite my selecting cancel.

[BellPatricia · Accepted solution]

Hey there @GeoffGYVR,

Welcome to the Bell Community, and thanks for checking out the suggestions from @WelshTerrier  🙂

Can you share a photo of the message that pops up?

Did you ever pair the device that is trying to connect to your receiver? You mentioned that the device 'connects anyway despite my selecting cancel' leading me to believe that the device could still be paired with the receiver, and is in close proximity, trying to connect to it.

Can you please check in the Settings, and unpair any devices that are listed? Simply go to Settings > Device Settings > then click on Remote/Accessories where you will see all devices that are paired, and the option to unpair them.

Try that out, and let the Community know the results.

- Patricia

[GeoffGYVR · Accepted solution]

> Can you please check in the Settings, and unpair any devices that are listed? Simply go to Settings > Device Settings > then click on Remote/Accessories where you will see all devices that are paired, and the option to unpair them. <

That did it! Thank you so much. I didn't realize bluetooth devices were under Remote/Accessories!

I've deleted it, and fingers crossed I am not seeing the repeating question asking me if I want to connect any more.

I'll let the community know if it comes back.

[user21]

I have the same problem but the Bell Support tech insists it is a TV problem, even though the TV does not support Bluetooth. 

Use your remote and look in Device settings under Connected devices you will likely see one connected device that is the Remote control. (Rxxx something or other). If you unpair that the remote is supposed to stop working but mine didn't. It then briefly showed CSR Audio connected..then Rxxx connected instead. After that, I did not see the CSR Audio Dongle trying to connect anymore. If I do see it again I will do some more advanced testing.

[WelshTerrier]

Good Day.

Did you ever pair the device that is trying to connect to your receiver?
Can you please check in the Settings, and unpair any devices that are listed? Simply go to Settings > Device Settings > then click on Remote/Accessories where you will see all devices that are paired, and the option to unpair them.

Take care.

[GeoffGYVR]

I unpaired the device, turned it off and put it in the closet.

I can't turn it on or the endless messages start popping up again on the 7802.

I'm so frustrated with Fibe TV I'm ready to break my contract, ship everything back to Bell, and move to their competition, so this issue is the least of my worries these days.

[MrBilly88]

When I go to settings I can not see >device settings. I see Remote Settings, but that is setting up the remote control to talk to my tv.

 My JBL headphones were connected. Then I paired them work my MacBook and now can not get them back on the TV. MacBook has “forgot” the JBLs and I’ve rebooted my MacBook. 
no luck

 help please

[GeoffGYVR · Accepted solution]

Here are the steps on my box -