Audio but no video with Fibe TV on browser - Macbook Air

[Dhilfi]

When trying to watch Fibe on internet browser I get the audio but no video.

[BellKris]

Hi there, @Dhilfi. Welcome to the Bell Community, and thanks for your post.

Are you able to share which device and browser you are using?

Looking forward to hearing back from you.

[Dhilfi]

Yes. i am using Macbook Air. OS 14.1.2

[BellNick]

Hi there @Dhilfi 
Could you please try the suggestion listed in the thread?
"We've discovered that this appears to have something to do with the way the episode is being selected. If you go to the TV series and just hit Play at the top of your screen Autoplay should work."
Looking forward to hearing back how that goes. 

[Dhilfi]

So this is not the issue ...here try that;
login >>
From Fibe home page https://tv.bell.ca/home 
Go to trending Live and try to play anything 
will play audio but not video 

OR 
From guide
Filter by news (english lang for me) 
Play 
will play audio but not video 

[BellNick]

Hi there @Dhilfi 
We would recommend clearing your browser cookies / cache. If this does not work, please check to make sure your browser is up to date. Additionally we would recommend trying another browser.

[Dhilfi]

Hello, i did many times, this happens with all browsers and there are many threads online from people having the same issue with bell Fibe live cast 

[Dhilfi]

I can send you the log file from Consol if that helps, but thats what i see when i try to play the live channels

[BellNick]

Hi there @Dhilfi 
Are you able to share a list of browsers that you've tried?
Looking forward to hearing back.

[Dhilfi]

Chrome on mac  >> Don't work 
Safari on mac  >>Don't work 
Mozila on mac >>Don't work 

By the way, if i chrome case to (ex. google hub) i can see the video other wise on all the above browsers its audio only

[BellNick]

Hi there @Dhilfi 
Could you please ensure that all your web-browsers are up to date on the latest firmware versions? Also, could you please ensure that your MAC operating system is updated to the latest version. Once they are all up to date, please try again and let us know how it goes.
Looking forward to hearing back.

[Dhilfi]

Yes and Yes 

Chrome is up to date 

Version 122.0.6261.94 (Official Build) (arm64)
Mac sonoma 14.1.2 (23B92)

[Dhilfi]

I am surprised that you don't see the issue ...many people has that problem
you can view that online https://www.reddit.com/r/bell/comments/ud8wzb/tvbellca_on_google_chrome_not_working_using_a/?rdt=562...

[BellNick]

Hi there @Dhilfi 
For the Mac, you indicate that you are on version 14.1.2 which shows it was released in 2023. Online search results show there is an updated version "14.3.1" which was released in 2024. Is your Mac device showing that it is up to date with the latest version?

[Dhilfi]

This has nothing to do with th eversion as it was the same issue for more than a year across different versions. when inspect the logs i see this 

PLAYBACK MediaPlayerImpl play("CTVOH - CTV Ottawa HD", HD, [No starting position]) on Current destination
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl Need to expand player --> current mode = [HIDDEN] - mediaOutputTargetType = [DEVICE]
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl switchToMode() --> newMode = [EXPANDED]
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl switchToModeForPresentation newMode: EXPANDED, currentMode: HIDDEN
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl UpdateModeForPresentation input: EXPANDED
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl UpdateModeForPresentation after modeForPresentation.notifyEvent(data);
bell-nscreen-56ac7079362b518c910dbacdf1e03470.js:118 PLAYBACK MediaPlayerImpl ResolveOrFallbackToCurrentMode input: SUCCESS
vendor-0ddbd7bbb45c08afd9dd56bf3be63959.js:32067

saying that i still dont see the video ...just the audio