Bell Fibe TV 7802 receiver reboots consistently

[Jlow]

I wish I could send a video of what this android box does everyday, it’s driving me nuts! I have been sitting in front of my tv for the last 1/2 hr watching it go off and on trying to connect? It is constantly rebooting, I have already changed the hdmi cable moved my bell pod closer to the tv! It is connected through wifi! Hooked up to my Sony Tv. I just don’t get this stupid android box nothing on this box functions properly! This is already the third box that I had replaced! After a year with this problem my theory is There is something wrong with the wireless chip in side this thing! The signal drops and it won’t connect and constantly reboots! Thinking I might just go back to Rogers! Can’t take this anymore!

[BellPatricia · Accepted solution]

Hey there @Jlow,
Thank you for reaching out to the Bell community.
Can you clarify if the receiver itself is rebooting, or if you are losing the signal to the box? 
If the receiver itself is rebooting there are a few things you can try:

• A different HDMI port on your TV.
• Test a different power outlet, and ensure your receiver is not plugged into an extension cord/power bar.

The Wi-Fi Pods cannot extend coverage to the Fibe TV box (7802). If the issue is being caused by a poor connection we recommend further testing with a direct Ethernet connection from your receiver to the Pod instead.

Let the community know how everything is going.

@BellPatricia 

[Chazz]

I constantly need to reboot my Bell TV service.  Not sure it was a good idea to leave Rogers after 20+ years.  Very dissatisfied with Bell.  Seriously considering going back to Rogers.

My HDMI cable and the power source I use worked perfectly fine with the Rogers service.  

Loosing the signal, then I try rebooting and this becomes a loop. This happens daily, often several times a day.

[BellNick]

Hi there @Chazz 
Thank you for your post and welcome to the Community.
Are you receiving any error code or message that you can share when this occurs?
Does this happen while watching recordings, live television, using other apps or all of them?
If possible, we would recommend testing a premium HDMI cord.
Looking forward to hearing back.

[Sven01]

I need to reboot my tv receiver every day. What is going on?

[dks]

Thanks for your concern. Please tell us what service you have (Fibe or Satellite TV) and the model of your receiver in order to provide more assistance. 

[Sven01]

Fibe tv, model VIP7802

[BellNick]

Hi there @Sven01 
Thank you for your post and welcome to the Community.
Are you able to share some details as to the issue you're experiencing that is causing you to reboot your receiver?
Can you also share if your receiver is connected via ethernet or Wi-Fi connection?
Looking forward to hearing back.