Bell Satellite TV guide (missing channels)

[KubandCA]

Looking to see if anyone else is experiencing a similar issue as what I'm seeing and if anyone might know why or how to fix it.  Since the move of all channels from 82W to 91W I seem to have a reduced number of channels on the guide (all channels) on all my recievers. Even though I have basic service I use to be able to see all channels on the guide even if they were ones I did not suscribe to.  For example I can no longer see any of the TSN channels on the guide to mention only a few.  I have already did a check switch and can see all transponders on 91W.  Any thoughs on why this is happening?

Thanks

[BellNick]

Hi @SwanSong 
Thank you for your post. 
We'd like to take a closer look into this and have sent you a private message.
Please check your Messages within your profile avatar in the top right corner.
Unsure how to check or send a private message? See How to send a private message

[dks]

I checked my own service and the channel is there. Have you tried the Satellite TV Troubleshooting Tools found here? 

[Mcdavid]

As stated above I as well am missing199, 200, 202, 204, 212, 218, 228, 230, 240, 242, 247, 261, 269, 501, 502, 513, 575, 586, 587, 594, 804 and who knows what other ones.

Let’s remind Bell approximately 1 year ago we went through the stuttering debacle that took months to resolve and here we are again. This time channels lost. You recommend reboot, reset and assume it is your clients equipment that have the issue. Suggest to some to upgrade. Please look in the mirror and resolve the issue on your end. Do you not question why others have left your service for other options?

Please restore the channels we are all paying for!

[Mr T1]

I too am missing channels and watching here to see if and when the fix comes . Note I have tried all the tips mentioned in this thread to date nothing has worked . I have also spoke with others and many are having the same issues :>(

[BellNick]

Hi @Mcdavid 
We wanted to check in to see if you're still experiencing issues with channels missing from your guide that you're subscribe to?
Looking forward to hearing back.

[BellNick]

Hi there @Mr T1 
We wanted to check in to see if you're still experiencing issues with stations missing from your guide that you're subscribed to? If so, can you please share some examples of channels you're missing?
Looking forward to hearing back.

[Mr T1]

As of today all channels have returned . Thank you for responding !

[jlf851]

Hey everyone, 

I have a 9242 receiver (which I know is a dinosaur, but so handy!). I got it re-hit yesterday or the day before after having it turned off for several months. All my channels came back for just over 24 hours, then tonight, they dropped off again. I tried resetting my receiver etc.--and the online service won't let me resync again--any idea why this would happen all of the sudden? 

These are channels I am subbed to, of course, and everything was working great up until about an hour ago... I am guessing that I am going to hear that my receiver is the issue, which is annoying if that's the case. 

[WelshTerrier]

Good Day & Welcome.

Let's not assume that your receiver is defective just yet. Have you done any further diagnostics or troubleshooting beyond what you mentioned?

1. Are you experiencing any abnormal whether conditions such as freezing rain, ice buildup or snow accumulation on your dish?
2. Please check for any loose cables or connectors at your receiver and dish.
3. Have you done a full power off / on of your receiver by unplugging its power source, waiting 30 seconds, then plugging it back in? 
4. To sync your Bell satellite TV receiver, first try a simple reset by pressing and holding the power button for 5 seconds.
5. If that doesn't work, you can use the self-serve options online or in the MyBell app, which include methods to reset the receiver or synchronize channels.
6. Have you, checked that your SmartCard is clean and is fully inserted?
7. Have you contacted Bell Satellite TV tech support?

 A Bell Technical support representative will be able to determine whether your receiver is defective or not. If your receiver has to be replaced, the representative will advise you if your equipment is in or out of warranty and if charges will apply (where applicable).

Depending on your location, you could receive your replacement equipment between one to five business days.

Take care.

[jlf851]

I have tried about everything.. I reset the receiver, ran check switch etc. Dish signal is fine (80+%), all cables are intact etc. I did contact support--they reset my service again and it stayed for less than 24 hours this time. The 9242 (or at least mine) does not have a card... I honestly don't know why it would be doing out of nowhere. It had been working fine... but I also don't know where the card authorization is stored on this receiver either.