Bell fibe app Amazon firestick HDCP error

[2019Ram]

Has anyone have issues with bell fibe app not working with an Amazon firestick on a Hisense Tv ??? Amazon prime works but the Bell fibe tv app shows a channel then goes to an error. Even switched firesticks and same error 

[BellKris]

Hi there @2019Ram. Welcome to the Bell Community, and thanks for reaching out.

Which model of Fire Stick do you have? Does this happen when you plug your Fire Stick into different type of TV set? Please share a photo of the error message so we can take a look as well.

Looking forward to hearing back from you.

[2019Ram]

I think it maybe just the tv I tried two different firesticks which are 4K compatible and same issue shows the channel and two se s later this error message comes on the screen. 

This content requires HDCP for playback. (1009k)

Either your HDMI cable isn't properly connected, or your HDMI connection doesn't support HDCP. Please reconnect the HDMI cable from your device to your HDTV Please try again. 

[Scott3]

Hello. I have Bell fibe 1.5 tv and internet. I have 3 tv’s (one with bell tv box, one with bell streamer and one with a fire stick. “This content requires HDCP for playback. (1009k)” appears when I use 4K fire stick in my older Panasonic plasma TV.  Streaming service like Netflix and prime work flawlessly. I’ve power cycled numerous times, changed inputs in the tv. Still no luck. Any suggestions? Is there a bell fibe setting that I can change?  Do I need an hdmi splitter that ignores the HDCP “handshake”, if so could you suggest one? Thank you kindly

[WelshTerrier · Accepted solution]

Your  HDMI cable may not be properly connected, or your HDMI connection on your Panasonic plasma TV may not support HDCP. Have you tried changing the cable or reconnect the Firestick to another TV?

Is the Firestick firmware up to date? Is the app up to date? If so, try uninstalling the app & reinstalling it?

You mentioned there were no problems when you streaming Netflix & Prime. Are you streaming in 4K?

Here is a list of possible fixes.

Power-cycle your Fire TV 4K:

• Just unplug the power cable form the wall.
• Then wait around two minutes and then put everything together again and try it out!

Check for pending software updates.

• Follow this path: Settings > My Fire TV > About > Check For Software updates.

Clear the cache of the app:

• Go to Settings on your Fire TV Stick.
• Select Applications.
• In Manage Installed Applications, select the app.
• Select Clear Cache, and then Clear Data.

Try checking your resolution settings on your Fire TV Stick:

• Go to Settings > Display & Sounds > Display.
• Open the Video Resolution section.
• Set your video resolution to Auto.

Try Uninstalling & reinstallinng the Bell Fibe TV app.

• Go to Settings on your Fire TV Stick.
• Select Applications.
• In Manage Installed Applications, select the app.
• Select  uninstall.
• Go back to Appstore & reinstall the app.

Good luck..... hopefully one of the fixes I have listed will resolve your viewing problem.

Let us know how you make out. Thank you for reaching out to the Bell Community Forum.

Take care.

[Scott3 · Accepted solution]

Thank you !! Resolved

[Missy0]

Hi, i have the same issue, i have tries all your trouble shooting solution but it's stiil not working

[BellPatricia]

Hey there @Missy  

Thank you for reaching out to the Bell Community. 

Several things can cause an HDCP error; Such as incompatible devices, faulty cables and even software issues. 

In order to help the community troubleshoot further please clarify what type of device you are using, and if this happens on multiple devices.

In addition to @WelshTerrier's suggestions above, we also recommend that you check your cables: try a different HDMI port and HDMI cable (preferably a high-quality one). And, check for Firmware updates on your device.

Keep the Community posted.

@BellPatricia 

[ryan_lever]

hello,

So for a couple months everything worked fine. I have a firestick 4k and I have the bell fibe app on it. Just yesterday I started getting a strange error message saying HDCP error (1009k) I tried unplugging the stick and plugging it back in. That never worked. Then I tried reinstalling the app. That never worked. Only thing that worked was restarting the stick.  This has happened 2 days in a row now. Is there any way to fix this? I don't want to have to restart the stick every day. Everything else works fine besides the bell fibe tv app. It also makes no sense why it worked fine for months and now all the sudden it's giving me that error. I thought it was just a glitch but the fact it happened 2 days in a row says it's not. I looked in Bell Fibe Diagnostics and it appears to be an issue with the app itself. It shows HDCP non compliant or something until the stick is restarted.

[ryan_lever]

How did you fix it? The app worked fine on firestick4k for me for months and now all the sudden its giving me that 1009K error. Only thing that fixed it was restarting but the day after which is today the same issue happened again. This is incredibly annoying. I don't really want to have to restart my stick everyday if I want to watch bell tv.

[WelshTerrier]

Good Day.

Have you made any recent changes to your TV or Firestick 4K settings? Changed ports, cables, settings, etc.

Are you able to try the Firestick on a different TV to see if you are experiencing the same problem?

I have included an updated list of potential fixes.

Check your cables.

• Check that your firestick HDMI cable is properly seated & connected.
• Try a different HDMI port and HDMI cable (preferably a high-quality one).

Power-cycle your Fire TV 4K:

• Just unplug the power cable form the wall.
• Then wait around two minutes and then put everything together again and try it out!
• Check that the firmware is up to date on your firestick

Check for pending software updates.

• Follow this path: Settings > My Fire TV > About > Check For Software updates.

Clear the cache of the app:

• Go to Settings on your Fire TV Stick.
• Select Applications.
• In Manage Installed Applications, select the app.
• Select Clear Cache, and then Clear Data.

Try checking your resolution settings on your Fire TV Stick:

• Go to Settings > Display & Sounds > Display.
• Open the Video Resolution section.
• Set your video resolution to Auto.

Try Uninstalling & reinstallinng the Bell Fibe TV app.

• Go to Settings on your Fire TV Stick.
• Select Applications.
• In Manage Installed Applications, select the app.
• Select uninstall.
• Go back to Appstore & reinstall the app.

Let us know how you make out. Thank you for reaching out to the Bell Community Forum.

Take care.

[WelshTerrier]

Good Day.

@ryan_lever Please refer to my reply on your latest post on this thread:

 Solved: Bell fibe app Amazon firestick HDCP error - Bell

Take care.

[ryan_lever]

hello,

I never made any changes when the problem started happening. The stick works fine in every other app. Sat night I just went to watch the hockey game and it gave me the HDCP error. I tried everything besides deleting the bell fibe tv app cache which i will try next time it happens. Only thing that fixed it was restarting the firestick which I really don't want to have to do everyday.

[WelshTerrier]

Good Day.

@ryan_lever To resolve intermittent app issues, to clear the app data and cache, you will need to:

1. Go to Settings on your Firestick 4K.
2. Select Applications.
3. In Manage Installed Applications, Select the Fibe TV app.
4. Select > Clear Cache, and then Clear Data.
5. If you need to uninstall the Fibe TV app from your device, Select > Fibe TV app. Scroll down & Select > Uninstall.
6. Power your Firestick 4K Off > On & reinstall the Fibe TV app.

Note: If an app is unused for more than 30 days and the device is running low on storage, the storage optimizing feature will automatically clear the app cache. This feature runs in the background and can’t be deactivated.

Take care.

[ryan_lever]

ok when it happens again I'll try clearing the cache. The strange thing is right now the app is working fine. Like I said this only happened the first time on Saturday then again on Sunday. I do have a bell streamer here which I haven't hooked up yet because I didn't really see any need to as everything was working fine. If it keeps on happening i'll try the bell streamer.