Can I use my Universal Remote with 7802 receiver?

[auntlang]

Is it possible to program a universal remote control to work with the new Fibe TV  Wifi set-top-box Arris VIP7802?  I am unable to find a code in order to do this.  I would like to be able to control everything with one remote.  Does anybody know the code? I contacted Bell directly and I didn't get the answer. 

[DHHJH]

Same thread but a different angle-

How can I control the 7802 with Google Assistant without the remote? I'd like to be able to just say to my Home Hub: "Hey Google, go to TSN1".

If it's not directly supported, any suggestions on a work around?

[AlexS]

I have Google TV App on my iPhone and it’s able to connect with the box just like the remote.

[mike2k23]

One of the issues in general with this Arris 7802 for me has been using universal remotes with the Arris box - its been buggy.

I've got a Logitech Harmony remote and a SofaBaton U2.  Both have IR support for the Arris device, but is missing some buttons such as the home button.  Both universal remotes offer learning IR signals, which I did for the home menu button for example, but using that is hit and miss.  Sometimes the home menu will pop up, sometimes it will pop up then disappear, sometimes it will even bring up the app menu.  I'll chalk this up to yet another buggy issue with the Arris product.  The quality of this Arris product is really lousy.  I'm just astounded that Bell is not only using it, but failing to address the major issues that people have been.  Who would have thought when signing up with bell that you would have such ridiculous issues with this box.

[Lynx_62]

Exactly what I was going to say. Press the right arrow and you have access to  favorites options. 

[citpaj]

Does anyone use their Fibe TV Arris VIP7802 box with a Samsung S95F Series 4K UHD HDR OLED TV (QN65S95FAFXZC) and use the included Samsung BT SolarCell remote control model TM2360E to control the Fibe TV box and UI? 

[WelshTerrier · Accepted solution]

The Samsung remote model TM2360E is a Bluetooth Solar Cell remote designed specifically for Samsung Smart TVs and is generally not a universal remote that can be programmed to directly control the VIP7802 Fibe TV set-top-box via IR codes.

To program the remote for your Fibe TV box, you must use the Samsung TV's Universal Remote setup menu.

Your Samsung TM2360E remote should be able to control the basic functions of your Fibe TV box (power, volume, channel, etc.) through the Samsung TV interface. 

1. Turn on your Fibe TV box and your Samsung TV.
2. Press the Home button on your Samsung remote to access the home screen.
3. Navigate to and select Source on the left side of the screen.
4. Scroll up. Select > Universal Remote.
5. Select > Start. Select > Device type Cable/Satellite box.
6. Follow the on-screen instructions, which will prompt you to:
   • Select the HDMI port to which your Fibe TV box is connected.
   • Select the manufacturer of your Fibe TV box > Bell
   • Test the remote commands (e.g. Volume, mute, power, etc.) to ensure functionality. You may need to repeat this step a number of times until you have made the correct choice.
   • Complete the setup.

Once this process is complete, your Samsung TM2360E remote should be able to control:

• The basic functions of your Fibe TV box (power, volume, channel, etc.) through the Samsung TV interface.

Take care.

[citpaj]

Thank you for the comprehensive reply.

[WelshTerrier]

Heh... @citpaj more than glad to have been of assistance.

Hoping this will resolve your TM2360E remote issue.

Let us know if we can be of further assistance..

Take care  & enjoy