Commercials volume on Fibe Bell TV

[Niagara44]

It’s become apparent that when watching Bell Fibe via internet. (BELL Streamer, computer and mobile, Amazon Firestick) that the volume for commercial breaks is much louder than the programming. 

This goes against CRTC regulations on this subject which mandate volume for programming and commercials should remain the same:

https://crtc.gc.ca/eng/television/publicit/prev.htm 

If voiced to Bell/CRTC this can be changed.

[BellPatricia]

Hey there @Niagara44. Thank you for reaching out to the Bell Community.

We've sent you a private message. Please check your Messages within your profile avatar in the top right corner.

Unsure how to check or send a private message? See How to send a private message

- Patricia

[Nash211]

I know this is a old post, but I am experiencing this on my satellite 9400 receiver, did some testing with rep no change. Happens on multiple channels.

[BellNick]

Hi there @Nash211 
Thank you for your post.
Are you able to share which channels this occurs on and if possible, are you also able to share which commercials you notice this on?
Looking forward to hearing back.

[Nash211]

Mostly noticeable on History Channel, on some global channels as well. The reps at Bell insist it is my receiver so just gave up and just deal with it. There are posts at digital home says it happens on the sports channels as well.  

[Niagara44]

I was told at the time by Bell that Fibe TV app does not fall under the regular CRTC regulations re commercials volumes. Thanks a lot Bell! 

[Nash211]

Ya I seen other people have the same luck as you

[BellNick]

Hi there @Nash211 
Do you happen to have your television set to surround sound mode?
If possible, can you share the station number's that you notice this on?
Looking forward to hearing back.

[Nash211]

No,TV not on surround sound, History Channel 1605 is most noticeable, but global news channels are sometimes worse than others.

[BellNick]

Hi there @Nash211 
If possible, please provide us with a list of the stations / channel number so we can have this looked into.
Does it occur with all commercials or just specific ones and if specific ones, can you share which ones?

[Nash211]

1605 commercials and the channel, 1152 commercials, 1602 commercials,, 1132 commercials,1740 commercials,1202 commercials

[Mrs Patrick]

This is also happening to me. Just got the Android boxes a couple days ago. It was that commercial volume was lower and now it’s opposite. 

[BellPatricia]

Hi there @Mrs Patrick

Welcome to the Bell Community, and thank you for reaching out.

We'd like to gather a bit more information so we can check into this further. We will be sending you a private message soon to discuss.

Please check your Messages within your profile avatar in the top right corner. Unsure how to check or send a private message? See How to send a private message

- Patricia

[Amcyr]

I just moved to Bell Fibe TV and the commercials are definitely louder than the programming. This was not the case with my previous provider. One example was today (August 9th, 2024) during Y&R (around 5:10pm on channel 1203). I had to turn down the volume at least 4 settings during commercials.

[Nash211]

  Yup this happens on Bell Satellite as well, maybe a bit better now or just gotten used to it. Some are still noticeable for sure.