Hello @BellNick,
All other stations (such as CTV, Global, TSN, Sportsnet, Crave1-4, etc) work just fine except for the American networks (both regular and time shifted and including channels like KTLA, WGN, etc), all Omni channels, the CityTV channels, and a few various singular channels like NTV, aptn and a few in the 500ās like CHCOtv. All of the latter listed have the house icon and the ācontent is only available to watch at home while on your Bell Wi-Fi networkā message while I AM at home on my Bell Wi-Fi.
I personally use an iPad (9th generation) and an iPhone (iPhone 12) and experience this on both and my son upstairs uses a Windows PC and experiences it as well. His computer also uses an Ethernet cable to connect to the internet and he still has this issue. We are both stumped on what is causing it.
I did upgrade my internet in September of 2022 from an older, outdated plan to the Wireless Home Internet 25 where a technician installed an antenna on the fence outside and my modem was changed (just a different one, same model, the Bell Home Hub 2000) but I canāt recall if this was an issue before this switch. In any case, my iPad was bought AFTER that internet switch, so I wouldnāt think it would be the cause since this iPad was never connected to my old wifi.
Here is a screenshot of what I see on my screen, looking specifically at the American channels.
Anything you can do to assist would be appreciated! Thanks!
Hi there @TeriB
Thank you for the details. As you subscribe to WHI (Wireless Home Internet) your "in home" service availability will be limited. Wireless Home Internet is an āaway from homeā internet service and therefore subscribers will be unable to view any āat homeā channels on the Fibe TV app. Channels will still be available on your home receiver though. See What is Fibe TV app and how do I use it?
for further details on using the Fibe TV app with different services.
The problem is, though, at least some of the channels (I didnāt check all) in the graph that say theyāre available while at home are ones that are NOT for me, for example NTV (live, in this case, not on demand, however live programming still has the house icon and error message).
Also, why is this even a thing? Wifi is wifi, it shouldnāt matter which way it gets into my home (through WHI or Fibe) whether or not Iām able to view channels I pay for.
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āYouāre ignoring the important part of my questionā¦ why. Why is WHI (the only available internet in my area, I checked) treated differently when I pay the same amount for the channels? Also, why is it so difficult to find this info? The graph you showed, which is difficult to find, behind multiple hyperlinks and the only thing on the website that I can find stating this info, completely contradicts other parts of the website. For example, multiple āfine printā areas donāt mention this limitation, saying that either live or on demand programming just requires a Bell internet connection (which WHI would be, would it not?) like in this screenshot.
And the screenshot in the reply above that I gave didnāt include the top of that graph where the headers do NOT specify what āAt Homeā vs āOn The Goā means. Itās incredibly misleading.
If Bell Wireless Home Internet somehow isnāt a āBell Internet Serviceā that is also incredibly misleading, confusing and frankly, ridiculous and should be made MUCH clearer in many, many more places on the Bell website, including the description of that particular package and on the FibeTV app download description. Thereās also multiple threads in this forum, on Reddit and other forums that ask this question (why theyāre seeing the house icon and getting the error message asked about) and this is the FIRST answer Iāve seen in months of searching these forums explaining that this is a limitation. Iāve even contacted support and asked this question and not received this explanation. Bell needs to make this info MUCH more accessible and obvious to paying customers.
Thank you for clarifying @Phylip92,
Wireless Home Internet subscribers are unable to view any āat homeā channels while using the Fibe TV app. However, all channels will still be available on your home receiver.
For additional information please check out our posts here and here
Let the Community know if you have any other questions.
- Patricia
