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11-02-2023 12:01 AM - edited 11-02-2023 12:02 AM
I’m using the Fibe TV app on a firestick and I can’t watch any channel without it stopping/ crashing and continuously going back to the Guide. I’ve cleared the cache and data on the firestick, uninstalled/ installed the Fibe TV app, and restarted the firestick with no luck. I also reduced the speed to Best. No luck. Any advice? I also have the app on my Apple TV and have no issues
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01-27-2024 11:12 PM
I have been having the same issues, really annoying when watching and it crashes back to guide 20 times. It seems to have stopped and here is what I think stopped it. I recently purchased a new home theater receiver that has HDMI capability. In doing so I stopped using my bell satellite receiver, a few days later my fire stick started crashing while on the bell app. I recently turned on my satellite receiver, it updated it's firmware and programming. Ever since that, the fire stick has not crashed once. Hope this helps you.
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11-03-2023 01:45 PM
How old is your fire stick? Does it have rooting access or some other modification?
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11-06-2023 11:34 PM
I bought it last year, it's a Fire TV Stick 4K and it hasn't been modified at all, no rooting access.
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11-07-2023 12:24 PM
Hi there @Lilly654,
Welcome to the Bell Community.
Do you see an error message, and can you share a screen shot with the Community?
Does this only affect live TV, or does it happen while watching On Demand/recorded content? Please also let us know which show/channel.
- Patricia
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01-27-2024 11:12 PM
I have been having the same issues, really annoying when watching and it crashes back to guide 20 times. It seems to have stopped and here is what I think stopped it. I recently purchased a new home theater receiver that has HDMI capability. In doing so I stopped using my bell satellite receiver, a few days later my fire stick started crashing while on the bell app. I recently turned on my satellite receiver, it updated it's firmware and programming. Ever since that, the fire stick has not crashed once. Hope this helps you.
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