Download Apple TV App on TV

[Dee60]

Hi new to Bell. How do I download the Apple TV app on our TV?

[Willy]

I was able to install it but it won't play anything properly....chipmunk voices and a bit of video freezing!!

[BellPatricia]

Hi @Willy,

Welcome to the Bell Community, and thank you for reaching out 🙂

Can you share which receiver/device you are using, and if it is connected to the internet via Wi-Fi or Ethernet?

Please clarify what you mean by chipmunk voices (does the audio sound faster than normal, or high pitched)? Does this happen on all channels/recordings/On Demand episode?

When is the Streaming Quality set to (Settings > Video Quality > Set Streaming Quality)?

We recommend trying out the different troubleshooting suggestions posted in the thread above, and you can also check out our website: Fibe TV is frozen or pixelated

Keep us posted, and let the Community know if you still need help.

- Patricia

[Willy]

Hey @BellPatricia. I installed Apple TV app on the 7802 receiver and it does not run smoothly. Chipmunk voices and some freezing as if it can’t keep up with the voices. All the other apps work. 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Which Bell TV Service do have with Bell? Fibe TV, Fibe TV app ? Which receiver?

You can download the Apple TV app on the VIP7802 & the Bell Streamer from the Google Play store.

Press the Apps button on your remote. Under Apps & games, select Google Play store. Choose an app to install and select Install. Wait for the app to finish downloading and installing. Open the newly installed app. To sign in to the Apple TV app on third party devices, navigate to the in-app Settings, go to Accounts, and enter your Apple ID account credentials there.

Using your Fibe TV Voice Remote : Overview of buttons on your remote (bell.ca)

Using the Bell Streamer : What is the Bell Streamer?

Take care.

[NewGuy · Accepted solution]

Unfortunately, you can't download Apple TV on the Bell VIP7802 for whatever reason.

[WelshTerrier · Accepted solution]

FYI @Dee60 

@NewGuy thank you for clarifying my earlier reply. It is available on the Google Play Store for download. You are correct. Although the app is avaialble, it will not install on the VIP7802.

As mentioned earlier, you can download & install it on the Bell Streamer.

If you have a Smart TV, look for the Apple TV app on the home screen or in the apps folder of your Smart TV or streaming device (you may need to install the app first), then open the app and sign in with an Apple ID.

Take care.

[BellNick · Accepted solution]

Hi there @Willy 
The VIP7802 currently runs on Android TV 10 which does not support Apple TV. While on Android TV 10 and having Apple TV installed, this would have been side-loaded which is not something we provide support for.

[GmaD1972]

Wow! I wasn't shown your previous reply. It was likely sent some time ago. Thank you even more for a thorough, well written & thoughtful review. I also appreciate the way you direct us. Not all people... actually, most people... are not as kind & generous as you. Thanks for the info & the kindness. Bell should.hire you. Lol Cheers, Denise Byers

[WelshTerrier]

Good Day & Welcome to the Bell Community.

@GmaD1972 Thank you for your kind & gracious reply. I would like to think we are all members trying to do what is right in assisting each other out.

I enjoy what I do.... .besides I am too old to start another career.🙄

Bell certianly does not need me. They already have a great Bell Community Manager, a knowledgeable team of Bell Moderators & All-Stars working along with top community contributors making this space a great place for all of us to share.

Take care. 

[Dg1322]

My neighbours 2, just got 7802,boxes, Apple TV app is there but bell says u can’t load apple plus to the 7802 🗃️

[WelshTerrier]

Good Day.

That is correct. Apple TV is not available on the VIP7802 box.

Take care.

[Dg1322]

@WelshTerrier my neighbours box came with Apple preloaded?

[WelshTerrier]

Good Day.

Were these boxes new & supplied by Bell recently? Have they been altered or modified? I can only provide you with what I know. The VIP7802 runs on Android TV 10 which does not support Apple TV. While on Android TV 10 and having Apple TV installed, this would have been side-loaded which is not something that is Bell provides support for.

I will leave this with you.

Take care.

[Dg1322]

Right out of the box, something is up. No tampering, one of them doesn’t even subscribe to apple