Fibe TV App HDCP Error on Mobile Phone

[Shawn777]

The Bell Fibe TV App was working great on my Motorola RAZR+ phone for several months. 

After an app update some time ago, it no longer displays any channel and instead shows the following error:

"Something went wrong.  Please ensure that the TV you are using is HDCP compliant and you are casting with AirPlay or Chromecast"

I am just attempting to watch TV in the app on my phone, and I am not casting or using HDMI, so HDCP should not be an issue.

[BellNick]

Hi there @Squirrel 
Please check out our ongoing thread in relation to screen mirroring titled Mirror Fibe app on my Android to the tv (not Chromecast).for further information.

[rs7]

App is useless now. At least on a tv. 

[rs7]

The 4K box is horrible so I try to use the app on my fire stick. It’s worked for years but now I get this stupid hdcp message so I have to try and unplug and reset the actual 4K receiver that is because I can’t be bothered trying to figure out why I can’t use the app anymore for anything recorded. My guess is Bell will miraculously “find” a solution and charge $30/mth more to support it. Gross. It’s you, Bell, you’re the problem, it’s you. 

[AP_L]

Greetings,

'Something went wrong Please ensure the TV you are using is HDCP compliant and that you are casting with airplay or Chromecast'

I keep getting this error on my fibe tv app on android 13 on my Odin 2 pro gaming device. Was working fine with my Odin 1 pro before on android 10.: "Error" "Something went wrong. Please ensure the TV you are using is HDCP compliant and that you are casting with airplay or chromecast."

I already tried clearing cache, clearing data, uninstalling, reinstalling, restarting all to no avail.

I'm at a loss concerning any solutions for that issue. Any help would be greatly appreciated.

Thanks

[AP_L]

Anyone? i'm using android 13 on my Odin 2 pro from AYN and no solutions mentioned in this forum works..! Thanks.

[BellNick]

Hi there @AP_L 
Thank you for your post and welcome to the Community.
Whereas the Odin 2 Pro is not technically a mobile device and is actually a handheld gaming device, it is not compatible or designed to work with our app.

If you have any further questions, please do not hesitate to contact the Community.

[AP_L · Accepted solution]

Thanks for clarification, i found a way to circumvent that: i'm using the tv.bell.ca/home website (using the "show as PC website" option in chrome android) and it's working like a charm. Just hope it stays that way, after all i'm paying for bell tv 😄 

Thanks a lot!

[Charlie2]

I have had exactly the same issue trying to use fibe app on my android phone GEM works fine any suggestions?

Daniel 

[AP_L]

Like i said, use chrome in desktop version in android: i'm using the tv.bell.ca/home website (using the "show as PC website" option in chrome android) and it's working like a charm.