Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[BellKris]

Hi there, @Sonic Engineer. Welcome to the Bell Community, and thanks for your post.

We wanted to check in to see if you've had some time to review the thread to see if anything is of assistance? Additionally we have another ongoing thread titled Unable to permanently delete recordings via Fibe TV App or Browser that may be of assistance.

Looking forward to hearing back from you.

[dbuckle]

Well, I had the same issues. I read many of the threads on different sites but saw no resolution. Very frustrating. I finally had a great phone tech from Bell who figured it out. The problem had only been existing for a few months and the tech kept asking me about my PVR box, I stated that I was using the app and had never touched the box since it was installed. They sent a new one but this did not fix the problem. Then after talking with her longer it occurred to me that I did have a problem with the Bell Internet Hub and that this was replaced. Solution, I had to hook the Bell Fibe PVR to the new wireless internet then that solved the issue right away. Hope this helps.

[EConnor]

I have started having similar problems while using Fibe app on iOS while travelling.  All while using Fibe app:

1. When I try to delete a longer term recording app goes through the motions, reports recording deleted, but when I return to list of recordings it is still there taking up space.  When I delete a recent recording, i.e., from yesterday, it is actually deleted.

2. some recent recordings are deleted by themselves (no action on my part). Even if I download them when I subsequently try to play them Fibe app reports that they can’t be playedas they recording has been deleted from PVR - again after no action on my part.

3. Does my FibeTV box need to be restarted? This has been an ongoing issue when at home since installing Samsung Frame TV that regularly when I turn on the TV connected to Fibe receiver the receiver is not working and requires rebooting (5 - 10 minute process) in order to be able to use Fibe receiver to watch TV. Is this Fibe receiver issue now affecting Fibe app?

Appreciate any help or guidance that can be provided.

[EConnor]

Also, storage space permanently reports 15% remaining no matter what I delete or record.

[BellPatricia]

Hi there @EConnor 
Thank you for your post and welcome to the Bell Community.
Can you clarify which receiver you have?
What you have described is often related to the Fibe TV receiver not being powered ON. Or, a full reboot of the receiver and your modem is required in order to resynch the receiver and the Fibe TV app. 
Please try that out, and let the Community know if you have any more trouble.

@BellPatricia 

[EConnor]

My receiver is VIP5662 - 4K Whole Home PVR.  Power to receiver ON.

Ever since installing Samsung Frame TV and connecting Bell receiver to its offboard TV receiver I have regularly found that VIP5662 has “lost” its connection to Bell.  Even after troubleshooting calls, a number of replacement VIP5662s and rebooting Home Hub no permanent solution.  Short term “solution” has been to unplug VIP5662, wait 30 seconds and reconnect power so it reboots (soft restart not available since nothing on screen).

As you can see, your suggestions have been tried many times. Only new info I am thinking is if inability to delete recordings through Fibe app and auto delete is a function of VIP5662 being in its “lost connection” state. Unfortunately I am not in a position to test that theory, but that would just be a curiosity and not provide a solution.

Note that auto deleted recordings seem to only occur on some channels, latest was Sunday evening WPBS recordings auto deleted by Monday evening.

Cheers,

[BellPatricia]

Hi there @EConnor,

Thank you for your reply.

If the TV receiver is not turned on or plugged in then any recordings on the Fibe TV app will auto delete after 24 hours. When you noticed the receiver lost the connection does anything specific happen, such as an error message on your TV screen or on the modem? Is the equipment connected via Wi-Fi or Ethernet?

@BellPatricia 

[Zvonko]

Is there a maximum number of recordings I can have with Bell Fibe even I I am nowhere near using up my allotted disk space ?

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

There is no limit on the number of recordings per se. There is a limit based on the number of hours & the storage date of the recording.

Bell Fibe TV cloud-based PVR recording lets you store up to 320 hours of recordings, regardless of the resolution, for up to 60 days.

Once you reach 320 hours, your recordings will start to be deleted, beginning with the oldest.

Recordings are automatically deleted after 60 days or once the storage limit is reached.

You’ll get a reminder 15 days before a recording expires.

Take care

[Zvonko]

Hello,

Thank you for your reply.

We have been experiencing several issues with our Bell Fibe PVR.

Recorded programs disappearing only after a few days of being recorded and not being able to watch a recording to the very end of the show.

During one of my several calls with Bell support I was told that the maximum number of recordings was 373 titles even if I have not used up all of my allocated disk space. From what I have read these 373 maximum titles may not be true.

The biggest issue we have is watching for example a 2 hour movie and then suddenly at 1 hour and 30 minutes the movie would restart from the very beginning.

This issue has been happening far too often and on quite a few recordings.

I fully understand shows will be deleted after 60 days but we have had shows deleted just a few days after being recorded. Also I have never seen this 15 day reminder.

[Zvonko]

Hello,

Thank you for your reply.

Yes 373 recordings is very odd but this is what I was told during one of my Bell support calls. We are only at 40% space used and shows are disappearing on us all the time without any warning. We record many small kids shows for our grandson and thereby have reached this magical 373 number of recordings.

[dks]

It may not be the number but the time elapsed. From an earlier helpful reply, with a green checkmark, from one of my colleagues @WelshTerrier , "Recordings are automatically deleted after 60 days or once the storage limit is reached."

[Zvonko]

My receiver is VIP5662W 4K. Model # DVR Module 1TB

Are my recordings stored on this device or in the cloud ?

[WelshTerrier]

Good Day.

@Zvonko Thank you providing us with the additional information.

Yes, your recordings are stored on the hard drive in your receiver if you are using the VIP5662w. If this is the case, then the parameters I mentioned to you earlier, do not apply.

The Bell VIP5662W HD PVR has a 1TB storage module, allowing it to store up to 150 hours of 4K content or 320 hours of HD content, in addition to its ability to record up to four shows simultaneously as part of the Whole Home PVR.

Recording will not erase after 60 days. There is no 15-day reminder on the VIP5662W.

If your hard drive is at or near full storage capacity, you will no longer be able to record any further shows until you delete some of your recordings and create recording space.

Recorded programs disappearing only after a few days of being recorded, not being able to watch a recording to the very end of the show, two pieced recordings, incomplete video and sound are telltale signs of an equipment failure.

If your Whole Home PVR info indicates 40% usage, and you are encountering the issues mentioned earlier, leads me to believe your hard disk is failing & the VIP5662w may need to be replaced.

Please contact Bell Fibe TV Tech Support and explain to them in detail the issues that you are experiencing. They will be able to perform further analytical diagnosis & will take the next steps. Please call: 1 866 797-8686

FYI only.

• If your PVR needs to be replaced for whatever reason, E.g. Hard disk failure, etc., all of your recordings will be lost. Recordings cannot be saved and transferred to another hard drive.
• Your PVR recording settings will be maintained. E.g. Scheduled programs, & Series settings are stored on the Bell servers.

Take care.

[Zvonko]

Hello,

Thank you for your reply. It is a shame that a company such as Bell cannot provide equipment what will last longer than a few short years. In this day and age Bell should have built a receiver that would be able to transfer the recordings from one hard drive to another hard drive thus I would not lose everything i have recorded.

Can you also explain why my recordings are not stored on a cloud. This would solve all of my issues.

regards

Zvonko