Fibe TV HDPVR recordings disappear immediately after being recorded

[DougC_B]

My Bell Fibe is no longer keeping my recordings.  As a test I did a live record and right after it shows as complete it disappears from my recordings list.  I've tried various combinations including 'keep till I delete' but to no avail.  It shows up in My Recent Recordings while it is recording but the just disappears upon completion.  I've power cycled the PVR to no avail.  My space available shows only 15% used so that's not the issue... Help!

[Watcher1]

My bell recordings on my bell fibe app on my Onn TV keeps deleting automatically and I have already cleared the data and cache and uninstalled and reinstalled it and the same issue keeps happening. Please help!

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum

Can you please provide us with some further information? Which Bell TV service do you subscribe to? Fibe TV or Satellite TV. Please provide us with the model number of your Fibe TV or Satellite TV receiver? E.g. VIP7802, VIP5662w, etc.

Are your recordings still available for you to view on your PVR receiver?

Bell Fibe TV recordings will delete on the app because of the 60-day expiration period for Cloud PVRs, storage limits (around 320 hours), or if your physical receiver isn't connected or possibly on.

On the Bell Fibe TV app, recordings are generally available for 60 days before they are automatically removed from the app's list, though they might still be on your physical HD PVR. Once a recording is downloaded to your device, you can watch it offline, but it's tied to that device, and the 60-day rule still applies to its availability for download or streaming within the app itself.

Let us know.

Take care.

[Watcher1]

I am using the Bell Fibe app on my Onn TV. When I record a show, the next day it automatically gets deleted even after I choose keep until I delete and storage is not the issue. Any help provided would be appreciated. Thank you.

[BellNick]

Hi @Watcher1 
Thank you for your post and welcome to the Community.
You've indicated that your recordings are being deleted on your "Onn TV". Are you able to clarify which "Onn TV" you have (the physical television or the streaming device, can you also provide the model number)?
Can you share which Bell TV receiver model you have? Please note, if you do not have a Bell Fibe TV receiver and are only subscribed to the Fibe TV App, you will not have recording capabilities.
Looking forward to hearing back.

[smithery]

Since around June 2025, program series I had marked to be recorded only would appear for playback for about 1 day and then disappear. I recently discovered that a change by Bell in June to recording shows was made.

I tried on a recent series that I have been recording to delete the recording request and create a new. The show appear in the recent recordings list on Monday (show was recorded late Sunday evening) and then was no longer within the recent recordings list or with the record shows in the Recordings section.

Is there anything special that needs to be done to get around this behaviour?

[BellPatricia]

Hi there @smithery 

Thanks for posting in the Bell community 🙂

What type of TV receiver are you using? Can you clarify if you are scheduling your recordings via the Fibe TV app, and if your physical TV receiver is plugged in?

@BellPatricia 

[Watcher1]

@BellNick, I have the ONN TV streaming device. I am not sure where I can find the model number on both devices as I do not currently have the box. However, I just recently have gotten my bell fibe TV receiver replaced as all I was getting on the bell Fibe TV receiver was just the blue screen and nothing else.

[smithery]

Hi @BellPatricia 

I don't know what type of receiver I have as I have always used the Fibe TV app with Apple TV. It is definitely plugged in as the green light on the front of it is illuminated.

I have tried rebooting Apple TV and observed more strange behavior. First, I cannot cancel the recording of any series even that the Fibe TV app allows me to. Second, if I try deleting recorded series shows in the recordings folder, they disappear but if I come back, they are all there again. This particular behavior has been around since the summer time.

How do I determine the receiver model? And, is it needed any longer?

Thanks.

[BellPatricia]

Hey @Watcher1 & @smithery 

Thanks for your reply 🙂

You should find the receiver model number either on the front of the equipment or on the sticker on the back/bottom.

The behavior you are describing typically occurs if your Fibe TV receiver is not plugged in as mentioned in our helpful reply

We recommend rebooting all TV receivers as well as your modem and then test to ensure new recordings are working properly. 

Keep the community posted.

@BellPatricia 

[smithery]

Hi @BellPatricia,

It is a VIP2262 model. I will check later today if I am able to delete the old recordings.

[smithery]

Hi @BellPatricia 

I tried deleting the old shows and initially it appeared to work. The folder containing the disappeared once I moved back up a level. I closed the Fibe App and went back in, and the folder wasn't there. However, while I was trying to delete the shows in the remaining folders, all of a sudden, all the folders/shows I had deleted were restored.

I have no idea what is going on here as this makes no sense whatsoever from a programmatic point of view. Something is messed up.

[BellPatricia]

Hi @smithery 

Did you also reboot your TV receiver (2262) as well as your modem?

@BellPatricia 

[smithery]

Hi Patricia,

I rebooted the Giga Hub 2.0 and unplugged the receiver and plugged it back in. I tried deleting the old folders and like before, they disappeared but came back again a little later on. Is there any reason to have the receiver connected anymore? I have never used it to watch anything. It was a requirement when I first started using Fibe.

[BellNick]

Hi @smithery 
Your receiver (VIP2262) needs to remain plugged into a power source and connected to the internet for full functionality. With the receiver unplugged you will not be able to record or watch recordings on other devices as the recordings are stored on a physical hard-drive within the receiver.
After rebooting all your equipment, ensuring the receiver is powered on and connected to the internet, are you still experiencing issues with your recordings?

[smithery]

Hi @BellNick 

The described behavior is still present.

If the receiver needs to plugged in, what was all the hoo-haw about not needing a set top box any longer?

https://finance.yahoo.com/news/era-bell-fibe-tv-stream-130000685.html?guccounter=1&guce_referrer=aHR...