Fibe TV Streamer not streaming Fibe tv or Crave

[Kleg14]

Hello! Is anyone having an issue with the streamer giving an error message about hdmi not being connected!? 3 cords, a call to tech support, transferred 2x, and an hour of my life I’m not getting back, nothing is fixed.  Still no replacement box received, no information by email, or anything provided. It still won’t stream Fibe TV to the TV. Still won’t stream Crave to the TV. Getting help is painful, so here I am. Someone please help. 

[AlexS]

So what happened to your replacement? Did you request a 2nd one?

[Kleg14]

The replacement streamer box never arrived. What do arrive was a new HDMI cord. I have requested the replacement streamer box, and have been told it is not a streamer issue , but a Fibe app/ crave problem by tech support.

[Kleg14]

@BellNick any word on a solution? I have uninstalled the updates from the fibe tv app on the streamer, and still no luck! Can someone send me a replacement streamer box ? As per @AlexS ! Thanks a bunch! 

[BellPatricia · Accepted solution]

Good day @Kleg14,

There is still an ongoing investigation for this issue, and we will post updates as soon as they are available.

In the meantime, can you please share the make/model of your TV with the Community? We also recommend testing different HDMI ports on the TV set (if available) to see if that makes any difference.

We hope to hear back from you soon.

- Patricia

[sk_12]

Did anyone get a resolution to this issue.  I am experiencing the same problem.  Bell technician said i need a new TV.  Wow!  I can stream disney, youtube all on the bell streamer but the actual live channels don't work.  Guide comes on and when a channel is selected is runs for 2 seconds and then the error pops up.  Any help would be appreciated.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. This is a true peer-to-peer community space. As such, we do not have access to your account & billing records.

In order to assist you, we would need for you to provide further information. What is the make and model of your TV? Which Bell TV service & package do you subscribe to? Do you have Bell Internet?

You mentioned that he suggested that you needed a new TV? Why did he say that? HDMI port issues? Connection problem? Did he offer up an explanation?

To enjoy your Bell Streamer, you’ll need a Google account. If you have one, sign in with your Gmail or email address that’s associated with Google. If you don’t, you can sign up with Google

Check out the web link I have provided below:

Using the Bell Streamer : What is the Bell Streamer?

Please let us know.

Take care.

[BNICK]

It is NOT your tv. I have had the same problem since the bell updated system.  They sent me a new box and new cables and while it does it less, it STILL does it. It is an issue on their end as far as I can tell and people are paying for a service that doesn't work properly as well as spending countless hours trying to fix the problem and get resolution over the phone. Unacceptable. 

[BellPatricia]

Hey there @BNICK 

Thank you for reaching out to the Bell Community.

Can you clarify which equipment you currently have? 

If you are still having trouble we recommend that you factory reset the receiver and then test to see if the issue persists.

Keep the Community posted,

@BellPatricia 

[BNICK]

Hi Patricia,  the equipment is the smal Aris square box. They sent me a new one and it does work better but that same (1009k)HDCP error comes up. It restarts itself and continues working so it's obviously not the cable or anything like that and the box they sent is new. It all started when Bell did the update or overhaul of the format it was using to the new, far less user friendly version.  Thank you.

[BNICK]

 

[BellNick]

Hi there @BNICK 
Do you happen to have another television you are able to test the box on to see if it happens on another TV?
Have you tried performing a factory reset of the receiver?