Fibe TV error 1009r/5001

[Piper0]

I am so sick of ERRORS REBOOT YOUR DEVICE NOW. ( 1009r/5001)

This is happening way too much, I should never have gotten FIBE TV! I hate everything about it. I can’t keep getting up to unplug the power. I am disabled and this has been more of a pain than what satellite was. 

[dks · Accepted solution]

I can appreciate your frustration. You might take a look at this thread  where a number of solutions are suggested for Fibe 1009 errors. There are a number of things you could try before rebooting. 

[BellPatricia · Accepted solution]

Hey there @Piper  

Thank you for reaching out to the Bell community 🙂

We're here to help if you are still having trouble and would like to get more details. Did you have a chance to review the thread that @dks mentioned above?

• Can you clarify which TV receiver you have? 
• How often does that error message appear and does it happen on multiple receivers?
• How is your receiver connected to the modem (via Wi-Fi or Ethernet)?

We look forward to your reply,

@BellPatricia 

[MrL]

I am with you. Mine just did this once more during the 5th inning of Game 7 of the World series. Cogeco are begging me to move. Maybe it is  time. 

[BellPatricia]

Hi there @MrL 

Welcome to the Bell community 🙂

We are here to help. As a first step we recommend rebooting your equipment. Then test to see how everything is working. 

If you are still having any trouble afterwards please provide us with more information as requested in the thread above. 

Looking forward to your reply,

@BellPatricia