Fibe tv app on fire stick tells me unavailable and I need am Amazon account

[Rmctj]

Trying to set up fibe tv app on fire stick and it tells me unavailable and that I need am Amazon account which is already set

[BellKris · Accepted solution]

Hi there @Rmctj. Welcome to the Bell Community, and thanks for your post.

For the Community to be better able to assist, could you please share further details and what troubleshooting steps you've attempted?

• What is telling you that you need an Amazon account, the Fibe TV app directly or the Fire Stick?
• Have you tried uninstalling the app and re-installing?
• Have you tried unplugging the Fire Stick from the power source and re-trying?
• Have you attempted to factory reset the Fire Stick?

Looking forward to hearing back from you.