Global TV app - Authentication error

[Sweetginger]

I'm trying to activate the Global TV app on my TV. I put in the code and tried to login with the mybell account. It doesn't do anything. Please help.

[Just me]

Same thing's happening to me - says my Bell account isn't registered!

[BellPatricia]

Hi there @Just me

Thanks for reaching out to the Bell Community.

Have you tried logging into ther Global app on a different device as well to see if the same issue occurs?

If you continue to have any trouble please also check out our helpful replies in the thread above and try the suggestions.

Let the Community know if you need any more help.

@BellPatricia 

[Kernelmustard]

Whenever I try to login to the global TV App I get "This fedportal.ges.bell.ca page can't be found". I get the same error when trying to sign in through the app on my android device and computer. Same error when using different browsers on both devices. I've tried uninstall ingredients and reinstalling the app multiple times and clearing the cache. Any fix for this?

[dks]

Thank you for your question. I suggest you contact Global TV directly for app support. I believe what you are seeing is a routing error message from within the app.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information you have provided; I can only speculate that you have selected the incorrect television service supplier, entering the incorrect website login credentials or accessing the Sign in screen. (There are 3 sections that require information.) If you are already signed in on another device, browser, etc., you will see a window pop up with ""This fedportal.ges.bell.ca page can't be found".

You mentioned that you uninstalled & reinstalled the app. & cleared cache. Have you restarted your computer & mobile device?

Please have a look at the following:

1. Close all of the session that you have tried using to access the Global TV.
2. Confirm that you are signing in the Global web site or App with the correct web page & TV supplier. Global TV - Stream Live TV Series & Full Episodes
3. Confirm that you have not already signed in on another device, browser or on the app?
4. Are logging in with the correct MyBell account: Username & password?
5. Do you have any ad-blockers or anti-virus browser plug-ins?
6. Are you using the latest version of the browsers/phone OS?
7. How old is the device/phone you're trying to use? Are you using the phone browser or the actual app from the app store?
8. Have you tried clearing your cache, cookies, history & the saved password?
9. Try logging in via "Incognito" mode in Chrome?
10. If you are using Chrome try logging in with Edge and / or vice vers; app vs. browser, etc.

Take care.

[Sum1]

 

I am having this issue as well. I have uninstalled and reinstalled the Global TV app multiple times. 

The error comes from the Bell Fedportal page. Image attached.

 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information you have provided; I can only speculate that you have selected the incorrect television service supplier, entering the incorrect website login credentials or accessing the Sign in screen. (There are 3 sections that require information.) If you are already signed in on another device, browser, etc., you will see a window pop up with ""This fedportal.ges.bell.ca page can't be found".

Have you uninstalled & reinstalled the app. & cleared cache. Have you restarted your computer & mobile device? Have you tried using a different browser?

Take care.

[Just me]

Even more than a year later, the problem persists. 

[Sum1]

I have attempted to log in with a different browser aand a different phone. I have had the same problem on different versions of the Global TV app on an android phone and an iPhone.

I contacted the GlobalTV app makers and this is the response I received:

------------

App Support commented:

Hello there,

Thank you for your email.

If you have tested different platforms and browsers and you were still unable to sign in successfully, this indicates an authentication issue in your account related to third party services (GlobalGo in this case)

As per our development team, the authentication page within the app is actually operated by the Cable TV Service Provider, and access or denial is simply relayed from this site to the app and then given to you. Therefore, this is likely an issue with a configuration of your account with your Cable TV service provider. Possible reasons for this include any issues with your billing cycle or status. We have also noticed this issue occurring with some users who are on Skinny Basic or a la carte TV packages.

Please note that the issue is not with your login credentials since you should be able to sign in successfully to your cable tv providers website. The issue is with your account settings related to third party services (GlobalGO). This is all managed by your cable tv service provider.

We would gladly assist you, however, we do not have access or control over your login credentials or the authentication process. In order to clear this problem you will likely have to contact your provider’s Technical Support and ensure there are no issues with your account as well as making sure your package is compatible with their authentication system. We have had any number of similar cases and we had to guide every single one of them on how to get it resolved by their service providers and eventually it gets resolved on their end.

You will need to contact your cable tv provider’s Technical Support and have them check the following in your account - entitlements (reset if needed)/check service handles/region selection and any other possible settings that is preventing you from signing in or being authorized correctly to Global TV service on the web.

_----------------

[BellNick]

Hi there @Sum1 
Thank you for your post and welcome to the Community.
Are you able to test one further thing / again to see if it works?
Please clear your browser history / data / cache, uninstall the Global TV app and restart your device. After it has restarted, reinstall the Global TV app and once you click log in, please be sure to select "Bell" (ensure not to select BellMTS or Bell Aliant).
Please let the Community know how that goes.

[SW25]

I’ve been trying to sign into global app but keep getting an error “not authorized” and to contact bell support.  Tried calling the number listed and it won’t even go through.  I’ve deleted and reinstalled the app several times and still no luck.  How can I fix this?  Frustrated to pay for something can’t use 

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Based on the limited information you have provided; I can only speculate that you have selected the incorrect television service supplier, entering the incorrect website login credentials or accessing the Sign in screen. (There are 3 sections that require information.) If you are already signed in on another device, browser, etc., you will see a window pop up with ""This fedportal.ges.bell.ca page can't be found".

Please clear your browser history / data / cache, uninstall the Global TV app and restart your device. After it has restarted, reinstall the Global TV app and once you click log in, please be sure to select "Bell" 

You mentioned that you uninstalled & reinstalled the app. & cleared cache. Have you restarted your computer & mobile device?

Please have a look at the following:

1. Close all of the session that you have tried using to access the Global TV.
2. Confirm that you are signing in the Global web site or App with the correct web page & TV supplier. Global TV - Stream Live TV Series & Full Episodes
3. Confirm that you have not already signed in on another device, browser or on the app?
4. Are logging in with the correct MyBell account: Username & password?
5. Do you have any ad-blockers or anti-virus browser plug-ins?
6. Are you using the latest version of the browsers/phone OS?
7. How old is the device/phone you're trying to use? Are you using the phone browser or the actual app from the app store?
8. Have you tried clearing your cache, cookies, history & the saved password?
9. Try logging in via "Incognito" mode in Chrome?
10. If you are using Chrome try logging in with Edge and / or vice vers; app vs. browser, etc.

Take care.

[dks]

Thanks for your question. It appears from other posts in the forum that you can no longer use Bell credentials in the Global app. This has to do with licensing arrangements with Corus, Global's owner. 

[WelshTerrier]

Good Day.

There is no issue accessing the Global TV app with Bell.

Please check out my earlier reply from today for a complete list of suggestions.

I have not experienced any issues in logging in to the Global TV app. I have tested logging in & out of the Global App on an iPhone, iPad, & two different web browsers, Edge & Chrome.

1. Which device or browser are you trying to log in to Global TV app with?
2. Are you selecting Bell as your TV provider?
3. Correct website if signing in with a browser? Global TV - Stream Live TV Series & Full Episodes
4. You must use your MyBell username & password credentials in order to login to the Global TV App
5. Have you cleared your, cache, cookies, etc.?
6. Restarted your device?
7. Have you tried using a different browser or device?

Let us know.

Take care.

[Retiredandbored]

I too can confirm that I have no issues. I just logged in now. 

The suggested troubleshooting makes sense. Maybe take screen shots or pics of steps and point of error. Of course mask out the credentials on bell authentication. 

Last question can you log into mybell with your credentials. Possibly a typo on authentication. 

Bruce