Forum posts

Resolved! I only have the Fireplace channel in my Guide

I am not receiving any channels  I have done all the resets etc as suggested by bell. I have the fireplace channel, that's it anyone know how to get back channels that I used to have and now I don't.  I have done all the resets the bell suggests.  I ...

Resolved! VIP7802 video freezing & audio delay

Freezing of picture & sound delays seem to be increasingly an issue and indicate one of two potential issues due to Bell Bandwidth insufficiencies and streaming could be the problem. This looks like low cost net work exploitation from Bell not render...

Jazoulay by Contributor
  • 28382 Views
  • 188 replies
  • 68 likes

Resolved! New smart card won’t activate

I have been down five days Bell sent me a new smart card for replacement  it won’t work  three different bell agents have tried The last fellow told me to keep hitting the power button for next 24 hrs   does anyone have a solution or know how to elev...

Resolved! Can Recordings Be Removed From a Damaged 9400 Hard Drive?

Hi, hoping this hasn't been asked. I had a power outage in my area last night that has apparently damaged the hard drive on my 9400 receiver. I spoke with bell, and they tell me the receiver has to be replaced. As the Pvr is no longer accessible, Is ...

Quivox by Contributor
  • 282 Views
  • 2 replies
  • 3 likes

Resolved! Picture freezing on 5662 4K PVR

I have a 5662 4K PVR. In the last 3 months I have had 2 replacements. Same picture freezing problem. Finally a Technician was sent out & he was not able to fix the problem. He told me that it was a new software problem that was causing the PVRs to ac...

Bills1 by Contributor II
  • 1760 Views
  • 15 replies
  • 2 likes

Resolved! 6400 receiver - Not getting any channels

6400 receiver not getting any channels.  Have tried rebooting and still nothing.  it was not in use for a bit so im thinking this is the problem.  i have sync'd but says this could take 2 hours.

crusty1 by Contributor II
  • 1086 Views
  • 9 replies
  • 3 likes

Resolved! Intermittent blackouts on new version of Fibe TV.

I have contacted Tech Support 3 different times with the same issue - after each fix, which included upgrading modem software, replacing the receiver and HDMI, the problem eventually starts up again. I have asked to have tech support come to the hous...

Kim15 by Contributor II
  • 4437 Views
  • 33 replies
  • 9 likes