I only have the Fireplace channel in my Guide

[I need help]

I am not receiving any channels  I have done all the resets etc as suggested by bell. I have the fireplace channel, that's it anyone know how to get back channels that I used to have and now I don't.  I have done all the resets the bell suggests.  I don't want to spend hours on the phone with them.

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

Thank you for reaching out to this community website. As a starting point, we do not have access to your account & equipment records. In order to assist you, we need for you to share with us the following information:

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV APP or Bell Satellite.
2. Which Bell TV subscription do you have? Good, Better, Best or Starter.
3. Do you have a Bell Internet modem? If so, the model number? HH2000, 3000, 4000, or Giga Hub.
4. What are using to access Bell TV? Bell TV PVR / receiver, Bell Streamer, mobile phone, tablet, computer, another streaming device, etc. Please provide us with the model number.
5. Have you tried to do any troubleshooting?
6. Have you rebooted the device you are experiencing this problem with?
7. Do you have, more than one TV or device that you are experiencing TV Guide issues with?
8. If you are on Fibe TV, have you tried to use the Bell Virtual repair tool?
9. If you are on Satellite TV, have you tried to Sync your TV programming?
10. Have you contacted Bell TV Customer Service Tech Support?

Bell Fibe TV Tech Support: 1 866 797-8686    Bell Satellite TV Tech Support: 1 888 759-3474

Please check out the web link below and select the Bell TV service that you subscribe to.

Bell TV: troubleshooting tools, virtual repair tool and support

Let us know & we will do our best to assist you.

Take care.

[Yvez]

I am having the same issue with my Bell Satellite receiver.  How was it resolves?

[dks]

Thank you for your question. With Bell Satellite TV you can resynch your receiver   Which should return your programming. See the directions in the link.