Missing channels on only one satellite receiver

[cdlamb]

I have two receivers connected to my satellite dish.  The one receiver gets all the channels I am subscribed to, the other one seem to not connect on all the Even #'d transponder, but 100% signal strength on the odd # transponders.  I already had a technician come out, They charged me for a service call after telling me there would be no charge.  He told me that my coax cable was bad, & I tried running a new one, & still the same issue.  He said that I would receive a newer satellite dish, but it has never showed up.

[WelshTerrier]

Good Day.

We do not have access to your account or equipment details. Can you provide us with the following information?

Which Bell TV service do you subscribe to Bell Fibe TV, or Satellite TV? Which TV package do you have? Starter, Good, Better, Best. Do you subscribe to Fibe TV App? If so, which package? Standard or Premium?

Tell us about your equipment what are using to view Bell TV? Receivers, Streamers, etc. Make & model? Wired or wireless? Bell Home Hub or Giga Hub? Do you have Fibe Internet? If so, which package?

Is this a recent issue or has it been an ongoing problem? Which receivers do not work? Are you trying to view all of the receivers / devices simultaneously?

Have you contacted Bell TV Customer Service? To reach Tech Support please call one of the following diect phone numbers: Fibe TV: 1 866 797-8686  Satellite TV:  1 888 759-3474 Fibe TV app:  1 866 797-8686

Let us know if we can provide further assistance.

Take care.

[Washout]

Was on the phone with bell for two hours . I am missing lots of Chanel’s that I pay for. They sent new smart cards and still the same. I have 91 % signal. Went through all the trouble shooting with them and no change. Have neighbors missing channels also. I have three receivers all the same. Has to be on there end. Anyone else have this problem?

[BellPatricia]

Hi @Washout 

Welcome to the Bell Community.

Please share more details wit the Community so we can help.

• What type of equipment do you have?
• Which channels are missing?
• Are the channels missing from multiple receivers or just one
• Are the channels visible in your TV Guide at all, or do you get an subscription message when you try to view them?

Hope to hear from you soon,

@BellPatricia 

[Washout]

Two 6500 and one 6400  receiver, don’t show up on the guide on all  dish’s . No messages or errors.there are so many missing but hear are a few.1008,1127,1120,1210,1213,1281,1703,1706,1746 and way more.talked to a service rep not in my area (because there is none) he said I might have to get bell to terminate all my receivers. and start over . He has seen this before.

[crusty1]

We've been having issues with a 6400 satellite receiver.  We lost all channels. Bell ended up sending a new smart card now we still have no channels on this one receiver and are unable to synchronize channels.  I have been on the phone daily with Bell and still no resolution. Maybe we just need a new receiver.  Not sure how long these last but we've had it for years. Any help would be appreciated as I have grand children coming for Christmas and they have no tv to watch.

[Nash211]

I am sure you have done this but do a check switch, if everything is green, re load the guide, see if it works

Can you try to manually download the TV Guide? Simply press the Guide button and select the channel in question. Then press the right arrow button five times. Note: Attention 330 should appear on the screen when the program guide is being downloaded.

[crusty1]

Cannot even get to guide. All it says is to phone and have channels synchronized.  Already did that and still nothing

[DBP23]

Hello,

I've searched the forum but I feel my situation is different. I have 5 receivers. 4 at 1 location and 1 at a 2nd property. The 1 standalone receiver and dish has lost many channels. Not all at once, but slowly I've lost more and more over the last 3 months. I have contacted support and reseted the box. I can no longer resync the channels because I have exceeded the monthly amount. Bell support has gone through all the fixes and sent a new smart card. I have since replaced the card with the phone prompts after the online application to replace smart card did not work and was prompted to phone in. I have the same amount of channels with the new smart card. I have also tried a different receiver at the other location. And after the box is reset and activated I still have the same amount of missing channels. Now I do not have signal on satellite 91 (haven't had signal on it for 2 years since a storm rolled through, but do have signal on 82. I am missing HD channels. What do you think? Is this a dish/LNB issue? Thanks in advance.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

It appears from your reply that you have pretty well done everything within your control to rectify this problem. You mentioned that you have 4 receivers in one location & 1 receiver in another location. The 4 receivers in the one location are working fine.

1. What is the model number of your satellite receiver that is not working?
2. You have tried interchanging one of the working receivers with the receiver that is not working? You still have the same receiver or dish problem.
3. I will assume you have checked all of your connection at the dish & receiver?
4. Is there any visual damage to the wiring from the dish to the receiver?
5. Any obstructions that might cause interference or signal loss?
6. If you are able to do so, have you considered interchanging the LNB from the other location with this location? This will eliminate another potential problem area.

If none of the above resolves your problem, you may wish to contact Bell Satellite TV to arrange for a technician visit to re-align & reset your satellite dish. There would be a onetime service charge.

To contact Bell Satellite TV Call: 1 888 759-3474

Bell's One Time Fees

What are Bell's current one-time fees?

Take care.

[dks]

Thanks for your interesting question. I am also a Bell Satellite TV subscriber with receivers at two locations.

You have tried all the troubleshooting steps I would take, including eliminating the second site receiver. I think you mighty have also identified the core issue in suggesting it might be at the dish/LNB.

Normally, if you can get signal from one satellite, the dish will also pick up the other satellite. That you can't do that suggests that you might have a dish/LNB issue. 

It is possible the dish was moved during the storm of two years ago and has gradually become even more misaligned. The difference between getting a signal and not getting a signal is about 1 cm. movement at the dish; less than half an inch. If you are comfortable, you could try confirming the dish alignment yourself (check the internet on how to do that) or have a service call to check everything out and ensure you are getting the best signal.   

[Frustrated2025-]

I'm having the same problems!!!!  Have you found a solution?  Apparently this issue has been going on for a long time.

[cdlamb]

I found I had a poor connection from the satellite the coax cable for the receiver was attached to a wall plate.  The connection was poor.

I  never would have thought that a poor connection could only affect one set of transponders.

[WelshTerrier]

Good Day.

Thank you for contacting the Bell Community Forum. Please share more details with us so we can help you.

• What type of equipment do you have?
• Which channels are you missing?
• Are the channels missing from multiple receivers or just one?
• Are the channels visible in your TV Guide at all, or do you get a subscription message when you try to view them?
• Are there any error codes on your receiver?

Have you tried to do any troubleshooting?

1. Please check all of your connections to the receiver, TV and dish are not loose & are securely fastened.
2. Verify your HDMI cable connection.
3. Reset your receiver: Press and hold the POWER button on the front of your receiver for 5-8 seconds to restart it and refresh the channel listing.
4. Synchronize your programming:  After resetting the receiver, synchronize your programming by visiting the Bell website or calling 1 866 337-4617 to ensure your receiver has the latest programming information.
5. Have you tried to run a Check switch.
6. Have you previously discussed this with Bell Satellite TV tech Support?

Satellite TV: troubleshooting tools and support

If your problem persists, please contact Bell Satellite TV Tech support at: 1 888 759-3474. There may be a further requirement to have a tech visit your location to check out your dish, LNB & the cabling to your receiver.

Take care.