My Bell HDMI Streamer Is Stuck on a Blue Screen — Help Needed

[gbroque]

My Bell HDMI Streamer Is Stuck on a Blue Screen — Help Needed

I’m having a serious issue with my Bell HDMI streaming device. It’s stuck on a blue screen with a loading line, but it doesn’t progress or show any error code. I’ve tried everything—rebooting, resetting, unplugging, and even waiting it out—but nothing works

The only recent change we made was updating our Wi-Fi password, but I doubt that would cause the entire system to freeze like this.

Has anyone dealt with this before or knows how to fix it? Any help would be appreciated!

[WelshTerrier · Accepted solution]

Good Day.

Are you experiencing any other Fibe TV or internet issues?

You mentioned changing your Wi-Fi password. Did you change the Wi-Fi password on your Bell Streamer to the new password? Please refer to the following instructions.

Ensure the Bell Streamer is connected to your home Wi-Fi network with a strong signal.

1. Select Settings from the left navigation menu.
2. Under Device, select Settings.
3. Select Network & Internet.
4. Ensure Wi-Fi is turned on (it will say Connected under the network name). If not, select your network from the list and follow the on-screen instructions.

How to connect the Bell Streamer to my Bell home Internet

Have you tried to manually restart the Bell Streamer?

1. Unplug the power supply from the Streamer.
2. Wait 10 seconds.
3. Reconnect the power supply.
4. If that doesn't work, and you can access the settings menu, you can perform a factory reset through the device settings.
5. Have you done any other troubleshooting? Have you tried to run the Bell Virtual repair tool?

Using the Bell Streamer : What is the Bell Streamer?

Bell Streamer: Complete List of How-tos and Tutorials from Bell

For further assistance, you may need to contact Bell Fibe TV tech support at: 1 866 797-8686

Let us know if we can be of further help.

Take care.

[BellNick · Accepted solution]

Hi there @gbroque 
Thank you for your post.
We would recommend attempting a factory reset of the Streamer. If you are unable to do this via the on screen menu, there is a reset button on the side of the Streamer. Please hold that down for roughly 10 seconds and the Streamer should perform the factory reset.
Looking forward to hearing back how that goes.