Netflix not working on Bell 9500 receiver

[Craigr]

I am not able to watch Netflix on the receiver.  When I use the Apps button or go to channel 1267, both go to a black screen then back to the previous channel I was watching. 

Is there an update I need to perform?

Please help. 

[BellNick]

HI there @Craigr 
Thank you for your post and welcome to the Community.
Have you tried rebooting your receiver?
Is your receiver connected to the internet and if so is it connected via ethernet or WiFi and have you tried testing both connection types?

Have you tried also rebooting your internet modem?
Looking forward to hearing back.

[Craigr]

Hi Nick,

I have rebooted the receiver several times.  Also re-loaded Netflix and still does work properly. 

Now Netflix starts but won't load a show.  It gets to 25% and stalls.  The receiver has doesn this since day one. But we would exit Netflix and reopen it and everything would work properly or it would work properly the first time. 

The receiver is on ethernet. I have tried the Wi-Fi as it was to slow in the past , that's why I ran ethernet to it. 

Take care,

Craig

[BellNick]

Hi there @Craigr 
Are you able to share what internet plan you are subscribed to (package name and / or plan speed)?
Looking forward to hearing back.

[Craigr]

Hi Nick,

Our internet package is Bell Fibe Internet with speeds upto 10 Mbps but it usually sits around 7 Mbps. 

Also I've reset everything several times with no success. 

Looking forward to any help. 

Craig

[BellNick]

Hi there @Craigr 
You mentioned Netflix gets to 25% and stalls. Is that while your watching something or is that when you are initially booting up Netflix on the receiver?

[Craigr · Accepted solution]

Hi Nick,

That is while loading. 

Today I signed out of Netflix and reset it in the menu. I had tried this several times already but this time it work and has fixed the issue. 

Take care,

Craig

[DaveElMagnifico]

Our Netflix service stopped working a few months ago, late 2023; we could log in, but then were  stopped at the actual program episode we selected. We ignored it for a while, but it is not recovering.

We contacted MyBell and somebody remotely worked on our streaming , but after 45 minutes of no response, I had to leave and logged out. The comments above don't really help me, I think. We need some intervention.

[BellPatricia]

Hi there @DaveElMagnifico,
Thank you for your post and welcome to the Community.

Are you getting an error message or code?
Please share the receiver model that you have.

If you have Fibe TV You can access Netflix on the following receivers:

• Fibe TV Box (VIP 7802)
• Bell Streamer
• 4K Whole Home PVR (VIP 5662)

Satellite customers can use Netflix on a 9500 Whole Home PVR.

For additional information check out this article: What do I need to know about Netflix on Bell TV?

- Patricia

[DaveElMagnifico]

I went to the linked article above, and tried what I could. Neither channel 311 nor 1311 was any help; one offered a pay TV package, the other was a Fibe sign-up.

Our TV is 9500 satellite feed; when I open the Netflix app and start a show there it says 'you cannot currently view'  the program. I checked the data and Netflix is connected. It gives a transmission speed (9.95 mbp?).

Twice I have contacted Bell via MyBell for intervention in this, and each time there were long long delays as a technician looked, and I had to leave the desktop ; the issue was not resolved in my absence .

This is not good, as I often need to see Netflix for work. How can I get its service restored? Dave

[BellPatricia]

Hi @DaveElMagnifico,

Thank you for getting back to us.

Can you share a photo of the error message?

As you are using Satellite TV there are two ways for you to access the Netflix app on your 9500 receiver:

• Option 1
  - Press the Apps button on the remote of your 9500 receiver to bring up the Apps menu.
  - Scroll up until you see Netflix and press Select to launch the app.
• Option 2
  - Go to channel 1267 and press Select to launch the Netflix app.

Which method are you using to access the app? How is your receiver connected to the internet; via Wi-Fi, or Ethernet? 

We recommend logging out of your Netflix profile, and exiting the app. Then reboot your TV receiver, and test to see if you are still having trouble. You can find the steps on how to log out of Netflix in the article we posted above under the section called How do I exit the Netflix app?

- Patricia