No audio on Stingray App - Fibe TV (5662)

[keven]

Same issue but with the stingray app on VIP566. The album and song are displayed but no sound. 

[BellPatricia]

Hey there @keven 

Thank you for reaching out to the Bell Community.

We would like to get a bit more information from you in order to help.

Can you clarify which receiver you have (we do not provide a VIP566)? Which station within the App does it happen on, is it one in particular or multiple? Does it happen on multiple receivers in your home?

Please also try rebooting your equipment, and then let us know if you are still having trouble. 

@BellPatricia 

[keven]

Hi, 

it is for all channels. I attached a picture of the app and the receiver. I only have one receiver. 
I tried to reboot but still no sound. You see in the picture, the progress bar is progressing but no sound. 

 

 

[BellPatricia · Accepted solution]

Hey @keven 

Thank you for sharing. 

We have tested further and notice no audio issues on any stations in the Stingray app.

Can you please try restarting the receiver again, and let us know if the audio is restored? To restart the receiver, hold the power button down for 5 seconds or longer.

Keep us posted,

@BellPatricia 

[Johnboy]

Hi Bell I have no idea on my stingray between channel 901 - 919 I have unplugged I've done a reset by holding the power button for 5 seconds this is on three of my units I've done a check switch you name it I've tried it it works in the app to me I believe the problem is on your end this seems to become an ongoing problem what can you do to help address

[WelshTerrier]

Goo Day.

Thank you for reaching out to the Bell Community Forum.

Are you still experiencing audio issues on the Stingray stations 901-919. I have a Fibe TV VIP5662 and I have just finished testing these stations. I am not experiencing any audio issue.

Have you tried running the Bell Fibe TV Virtual repair tool? Fibe TV: troubleshooting tools, Virtual repair tool

Go to your modem, verify that there are no error messages & do a hard boot of it as well. This process can once again take upwards of 5 minutes. Once completed, reboot all of your recievers, one at a time by unplugging them from the power source. Leave the TV on. After unplugging the receiver, wait 20 seconds & plug it back in. Your receiver will now reconnect to your modem. This may take up to 5 minutes. Now verify the audio on the Stingray channels. If there still is no audio, please contact Bell Fibe TV Tech Support at: 1 866 797 8686

Let us know how you make out & if you require any further assistance.

Take care.