Nothing will record - Issue with hard drive VIP5662?

[lcaine]

All of a sudden our receivers stopped recording our series. Contacted Bell and worked with a great tech person. In the end, I was sent a new receiver. Well - it does not record either. Does anyone have any ideas on what to try next? I am missing out on all my shows being recorded :(.

[WelshTerrier]

Good Day.

Thank you for posting your question. Can you provide us with some further information? Are you on Bell Fibe TV?

What is the make and model of your PVR? VIP5662w or VIP7802

If the Recordings are not available error message appears when you try to watch a recording, you may have reached the maximum amount of paused or recorded content allowed on the Cloud PVR, or the connection between the receiver and PVR may have been momentarily lost.

To troubleshoot the problem:

• If you've paused live TV on one of your TVs, try changing the channel.
• Try restarting your Fibe TV Box by clicking the multi-function side button and scrolling to Restart.

If your PVR model is a VIP5662w, it is very possible that the hard drive is no longer functioning properly. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

You can try rebooting your PVR by unplugging it from the power source to see if this will make any difference.

If this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced, the representative will let you know if your equipment is under warranty and if charges apply. Please call: 1 866 797-8686

Depending on your location, you could receive your replacement equipment within five business days. When you receive your replacement, follow the enclosed instructions to return your existing equipment back to Bell within 30 days.

Take care.

[FilthyMuckTub]

The PVR in our VIP5662W 4K receiver is intermittenly dropping its list of programmed recording events for no reason I can think of.

Here's the setup:

• I have all of our equipment on UPS's whose batteries are known fresh.
• Our devices are all connected by Ehternet Cat6 cables and rock solid.
• Our white Home Hub 4000 works well.
• All our other supported services run without a hitch:
  • TV service: smooth and continuous.
  • Internet: fast and flawless.
  • Home Phone: works fine.
  • WiFi: excellent for both home and guest nets.
• My Cisco switch: shows things to be smooth as silk, no congestion or dropped packets, and sub-millisecond pings everywhere.

Possible symptoms: After I rebooted everything yesterday (other set top boxes included), the 5662 came back up but, this time, with no PVR functionality at all. I powered it down, re-seated the HDD underneath (just cuz - from my tech days), and powered it back up again. PVR was back and seemingly working well. I could record stuff. Huzzah! However, today, my wife tells me it's dropped everything again and nothing recorded.

Any ideas? (Thanks in advance!)

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

Thank you for providing us with this comprehensive list of troubleshooting steps that you have taken to isolate the recording issues you are experiencing with the VIP5662W 4K PVR.

It is very possible that the hard drive is no longer functioning properly. Telltale signs are incomplete or multi part recording, blank recording, freezing, difficulty accessing recordings, etc.

I will assume that when you mentioned rebooting your devices, you did a full power off with your PVR and modem by unplugging both of them from their power source, waiting 30 seconds, and plugging them back in. If not,

1. Start with the modem. Power it fully off. Wait 30 sec. and power it back on. Check for any error messages.
2. Now do a full reboot / power off and on with your PVR.
3. Try recording any program & see if you are experiencing the same issue.

In most cases, I would suggest running the Fibe TV: virtual repair tool. The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.

If after rebooting your equipment, this does not resolve your PVR issues, I would contact Bell Customer Service Fibe TV tech support to speak with a technical support representative who will be able to determine whether your receiver is defective or not. Should your receiver need to be replaced. Please call: 1 866 797-8686

Take care.

[BellNick]

Hi there @FilthyMuckTub 
Thank you for your post and welcome to the Community.
We wanted to check in to see if you're still experiencing issues? If so, are you able to test to see if your receiver will record a show that is currently playing (just go to any station and hit the record button and see if it records what is on)? Doing this will help clarify if it's the hard-drive or if it's the planned recordings. 
Looking forward to hearing back.