Good Day.
Can you provide with some further information? is this issue occurring on just one channel or others as well? Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App or Satellite TV. Please provide us with model number of both receivers. Do have a Bell modem? Model number?
Picture lagging on Bell Fibe TV can be caused by a few things, including issues with your internet connection, the TV box itself, or even the TV settings.
Have you tried to do any troubleshooting?
Fibe TV: troubleshooting tools, virtual repair tool and support
I have included a few suggestions for you to have a look at:
- Try rebooting your receivers.
- If you have a modem, have you tried to do a restart / reboot?
- Check your modem, receiver & TV connections.
- Are you experiencing any internet speed issue? Please run a modem speed test.
- If you are on Fibe TV have you tried to run the Bell Virtual repair tool? If you’re having trouble with your service, try our Virtual repair tool It detects and fixes most issues with Fibe Internet, Fibe TV, Fibe TV app and Home phone services.
FYI. The Virtual repair tool will check if the Bell hardware and network outside your home are working, as well as reboot and optimize the settings of the equipment inside your home. If a technician visit is required, the tool will help you book a repair appointment.
If the problem persists, please contact Bell Tech support for further assistance.
Let us know if we can be of further assistance
Take care.
I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.
