Prime App buffering on Bell fibe

[DanC]

Is it a bell or prime issue. Other streaming apps work OK. I'm using a giga hub with a wireless tv box.

[JakeSnake]

I have a VIP2502 RECEIVER and a SAMSUNG SMART TV.  Definitely there is interference thus further supported by fact it is intermittent/unpredictable.  Space is an undue so close proximity may indeed be the problem. No option in separation so unplugging the receiver is best option for me.

The only pattern I can determine is that daytime viewing presents no problem. Problem happens in evening when load is heavier. This pattern opens the possibility that the router VAP2500 or the modem Bell 2000 is overloaded. Maybe.

[DENIS]

I agree with Jake cuŕrently.we are watching one series with 20+ seasons about 5 episodes in it starts the blue circle buffer. We reboot both the modem and the vip unit and all is well. We like one unit for remote so we put up with it. When I use the app on my TV directly all is very good no buffering. To bad my tv can't use the fibe app on my old samsung. BELL NEEDS TO FIX IT.

[516]

We are having to unplug/plug in our fibe box each time we want to use Amazon prime as it won't start or just freezes. Does any one else have this issue?

[BellPatricia]

Hi there @516,

Welcome to the Bell Community, and thank you for reaching out 🙂

For troubleshooting tips check out the section called Amazon Fire TV connection error in this this helpful article: Troubleshooting the Fibe TV app

Let the Community know how everything goes.

- Patricia

[Todd1919]

Why hasn’t bell resolved this issue? Jist spins -  but no other ap does this 

[BellPatricia]

Hi @Todd1919,

Welcome to the Bell Community.

Can you clarify which equipment you're using to access Amazon Prime?

Is this effecting a certain show/movie or all of the content you try to watch? Are you using Wi-Fi or a direct Ethernet connection?

To start we recommend that you try out the Helpful reply above (reboot your TV equipment & modem). Also ensure that the App and your receiver/device are fully up to date.

Keep the Community in the loop, and let us know how everything is going.

- Patricia