Receiver stuck on Bell Logo screen

[Jao]

I have reset all modems, boxes etc and my bell fibe tv still does not start up. Only have the bell fibe logo and will not load any further. Done reboot 5 times now. Any thoughts? 

[WelshTerrier]

Do you have internet? Have you checked your modem? Are there any lights on the front of it? If there are light on the modem, try a reboot of the modem. Unplug the power cord, wait 20 seconds, plug the cord in, wait 5 min. If there are still no lights, but the power light is on check that all of the cables are plugged in the  modem. If everything is seated properly, then please call Bell TV repair and support. Their number is 310-BELL. Follow the prompts and explain your situation to the technician.

They will be able to test & check to see if there are any problems on the network for your area & will advise you on your next steps.

[R-11]

Have gone through all virtual repairs and tv still not working. Modem has been rebooted and all lights are blue. 

[WelshTerrier · Accepted solution]

Good Day & Welcome to the Bell Community Forum.

You mentioned that the modem has been rebooted and all lights are blue. Please explain. Which modem do you have? You ran the virtual repair tool, what were the results? Any error messages on your modem?

1. How are you accessing Fibe TV? Bell receiver or Fibe App?
2. Which Fibe  TV package do you subscribe to?
3. Are you using a Bel receiver connected to your TV? If so, which receiver do you have?
4. Do you have any lights on your receiver?
5. Have you checked that the cables and cords are securely connected to your TV & receiver?
6. Are you using a hard wired or wireless connection from your modem to your Bell receiver or Fibe TV box?
7. Have you rebooted your receiver by unplugging it from the power source?
8. Have you contacted Bell Fibe TV Tech Support? Please call: 1 866 797 8686

My Bell service is not working

Take care.

[Sach]

hi there my power went out for 1 minute and when it came back my wifi and 2 receivers are working fine but 1 receiver is still stuck on the Bell Fibe screen.  I restarted it 6 times and did virtual.repair but still.nothing

[WelshTerrier · Accepted solution]

Good Day.

Let's try doing the following before we decide to contact Bell Fibe TV Tech support.

Turn off all of your receivers Leave your TV on & unplug the receiver with the stuck screen from the power source. Go to your modem & unplug it from the power source as well. Wait 20-30 seconds & then plug your modem back in to the power. The modem will now startup & reconnect to the Bell network. You will see a number of flashing lights. This process can take approximately 5-7 minutes to complete. The flashing lights will stop. Do you have any error messages on your modem? If not, then please go to the receiver you were experiencing an issue with& plug it back in. You will see a number of lights go on, then off on your receiver. You will next see a blue screen with the Bell logo on it. This screen will disappear, then reappear with picture & no sound. You will then have picture & sound, then a blank screen. Then picture & sound. The receiver should now load the channel Guide. This can take from 2-5 minutes to complete.

What do you see now on your TV screen? It should have a normal picture & sound. Your receiver should have a blue power light, green wireless signal indicators & green link light.

If your receiver is still inoperable after completing the above, you should now contract Bell Fibe TV Tech support at: 1 866 797 8686. Please let the representative know what steps you have taken to resolve this receiver issue.

Take care.

[lg2025]

If I may ask @WelshTerrier  the same question, my modem has been rebooted and all lights are blue, there are no lights on my Bell receiver box and even though it is properly connected to the tv and to the outlet, all I get is " no signal ". To answer your questions above:

1 - Bell receiver

2 - Not sure what my package is called but it's a basic one with 25 channels and I have a few apps added on

3 - Bell receiver 4K HDR

4 - No lights on my receiver

5 - Yes all cables and chords are properly connected

6 - Wireless connection to my Bell receiver

7 - Yes, many times

8 - Yes, I have contacted Bell's technical assistance dept. After going through all the same questions as yours above, they came to the conclusion that my Bell receiver was defective. So they sent me a new one, but the same thing happens with the new one and now they're sending me a 3rd ! When the Bell receiver is all connected are you supposed to see a light at the bottom of the receiver before turning on the tv or should it appear after the tv is turned on ?

Thank you so very much !

[dks]

Thank you for your report. I suggest there may be two possible causes for your issue. The first is a faulty HDMI cord. I suggest you replace the cord between the Fibe TV unit and the TV and see if that makes a difference. Don't use a dollar store cable, as they are often of poor quality. Good quality cables are available from Amazon or computer and office supply stores. 

The second possible cause is a poor wireless signal. Connecting your hub (Giga Hub) with a Cat 6 ethernet cord will determine of this is a wireless issue. Your signal should be immediately visible if it is. 

Let us know if this is of any help. 

[WelshTerrier]

Good Day.

Thank you for reaching out to the community. I have reviewed all of your answers to previous questions I have posted.

Yes. There are power indicators on the front panels.

The VIP5662w 4K HD PVR  has a power light on indicator, signal strengh meter, & bluetooth light.

The VIP7802 Fibe TV Box Cloud pvr has a power light on the front panel. It is only active while the receiver is restarting. When the receiver is in standby mode, the light will typically remain solid green, though it may occasionally blink slowly.

1. Have you verified that there is power at the plug in location for your receiver?
2. Have you tried a different electrical outlet?
3. When you received your replacement receiver, did you change out the power supply / adapter & cord as well?
4. Please verify that all cables & cords are securely fastened.

VIP5662w 4K Whole Home PVR

Fibe TV VIP7802 Voice Remote

Take care