Remote control - skips stations and can’t input channel number

[Valley]

Remote control skips stations and can’t input channel number. Eg push 1500, guide jumps to 1,5,55,111 etc…

[WelshTerrier]

Before making the decision to replace your remote control, please change the batteries & see if that will make a difference.

I have included the following web link that may be of assistance to you in troubleshooting your remote control.

Programming, fixing or replacing your Bell Fibe TV remote

If it's within the first 12 months, the remote should still be under warranty. Outside of warranty, it would be either a $30 or $50 charge (depending on the remote model). You can order them online or by contacting Bell Customer Service.

If need be, you can order a replacement remote from Bell online at the following links:

Bell Fibe TV - Equipment - Remotes

Remotes | Fibe TV | Bell Canada

Bell Satellite TV - Equipment - Remotes

Remotes - Satellite TV | Bell Canada

Please refer to the model number on your device to select a compatible remote that meets your needs. Remotes are @$30.00 - $50.00 + Tax

Thank you for reaching out to the Bell Community Forum.

Take care.

[NewGuy · Accepted solution]

If you have the Android box, sometimes this can be caused by a flaky Bluetooth signal.  I find that if it's happening, slow down your button presses temporarily until the Bluetooth connection re-established 

[User26195]

Since the upgrade, using the remote is frustrating because pushing the direction button once causes the selection to jump two places on screen. How can this be fixed?

[User26195]

Thanks for the suggestion. It worked fine before the “upgrade” last week. Now a single click results in a double result. It’s beyond annoying. 

[BellPatricia]

Hey @User26195 

Thank you for reaching out to the Bell Community 🙂

Can you clarify when that occurs; for example while you are scrolling through the Guide, or when you try to skip forward in a recording?

We recommend that you reboot your equipment, use fresh batteries and also ensure that there are no obstructions between the receiver and remote.

Let the Community know if you need any more help.

@BellPatricia 

[User26195]

This occurs while scrolling through the channel guide. Before the upgrade, a single click moved the cursor up or down one space. Since the upgrade it behaves erratically and moves one, sometimes, but more often two.

[BellPatricia]

Hey @User26195,

Does it appear as though the buttons are sticking? Have you tried any of the suggestions so far from the thread above, including switching to brand new batteries and wiping down the remote and the buttons? 

You can also factory reset your receiver, and then set everything back up to see if that helps resolve the issue. Just press the little multi function button on the side of your TV receiver and select the factory reset option. 

Let us know which steps you take and how everything is going.

@BellPatricia 

[Ckass]

This is what is happening for us too. Only started after update.

[BellPatricia · Accepted solution]

Hey there @Ckass 

Welcome to the Bell community 🙂

Is the light on your remote control green or red when you click to move through the Guide?

If the light flashes green then it is in the wrong mode and the remote will need to be paired again. Follow the step by step below, and let us know how everything turns out. 

Before you start: If you have just received a new remote please ensure you remove the batteries from the old remote.

•  Push APPS and "LEFT" for 3 seconds - that will factory reset the remote. Important to note: Left is the left of the silver circle (not back arrow).
• Click the home button on the remote and scroll down to Setting -> Device -> Device setting -> remote and accessories
• Find Ruwido BLE, click on it and then click on UNPAIR
• Unplug and re-plug the receiver from your power outlet.
• Then a popup message should appear on screen asking to hold "Home" and "Play/Pause" this re-pairs the remote
• After doing this you need to setup the remote for it to work with the TV: Go to settings -> support -> remote settings -> Setup & follow the instructions

We are here for you if you need any more help.

@BellPatricia 

[Brewerr]

I can"t use the new Bell menu guide. My controller is jumping all over and I can't find my stuff. Who do i complain to?

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

The Bell Community is a place for you to ask questions, find answers and share your thoughts. As such, we do not have access to your account, equipment & billing information. This is a peer-to-peer website. We would like to assist you but cannot unless you can provide us with specific information & details related to the problems you are experiencing.

1. Which Bell TV service do you subscribe to? Fibe TV, Fibe TV App, Satellite TV.
2. What is the make and model of the devices or receivers that you are using to access Bell TV?
3. Please describe the issue at hand.
4. Do you have a Bell modem? Model number? Any error messages?
5. Have you done any troubleshooting? E.g. Rebooted your modem, receiver, Virtual repair tool, etc.
6. Have you contacted Bell TV Tech support? Fibe TV:  1 866 797-8686   Satellite TV: 1 888 759-3474

I have included the following support documents that will assist you in troubleshooting.

Fibe TV: troubleshooting tools, virtual repair tool and support

Support: Receiver and Remote Control - Bell Fibe TV

Bell Satellite TV Customer Service and Support

Let us know & we will do our best to work with you.

Take care.

[BellPatricia]

Hey @Brewerr 

Thanks for reaching out to the Bell community 🙂

Can you clarify what color the light is on your remote control when you click to move through the guide (E.g.: green or red)?

@BellPatricia 

[Guy lafleur]

Got Fibe 2 months ago. I have 1 box and remote on a cheap dumb tv. They work fine as does the remote voice assistant.  Same goes for the box and remote hooked up to smart Hisense tv. I have a 3rd set hooked up to a Samsung Qled tv. Remote frequently stops working or races ahead in the channel guide uncontrollably. I have to remove the batteries to fix it. Also when I turn off the tv with the fibe remote it frequently comes back on. So remove the batteries after turning it off. Voice assistant doesn't work. Bell has tried several new boxes and remotes to no avail. I've tried swapping the box and remote from Hisense tv, which I know work fine, to the Samsung. I get the same problems. Bell has given up and blames the very popular Samsung Qled tv. Really frustrated.

[WelshTerrier]

Good Day & Welcome to the Bell Community Forum.

This is a very common setup issue with most new TV's today. With the expansion of TV models & the vast array of new features that accompany Smart TVs & their peripherals, you may encounter this problem.

Many of the popular TV manufactures have expanded their list of remote codes that they are using. Your remote control is not paired properly with your Samsung TV.

My first suggestion would be for you to press the Multifunction button on the VIP7802. A menu will pop up with options to Pair/Unpair accessories, Reboot, Factory reset etc. Please do a Factory reset.

Then pair your VIP7802 to your Samsung TV. (Please note. Most TV manufacturers have an array of remote control codes. You may need to repeat this step a number of times before you come up with correct Samsung remote code.) 

Can you try resetting the remote to factory settings? Simply select settings from the home screen > Scroll down to the support section > Select remote settings > Select reset.

 Then, follow the steps below to program the Voice remote to control your TV.

• Select Settings from the home screen.
• Scroll down to the Support section and select Remote Settings.
• Select Setup.
• Press the mute button on your remote.
• If the sound on your TV is muted, select Done. *If the sound on your TV isn’t muted, select Try again.* Repeat until you’re able to mute your TV.
• Press OK on your remote again to exit.

Programming, fixing or replacing your Bell Fibe TV remote

Let us know how everything goes.

Take care.