Recordings will now expire after 60 days

Alcott
Contributor II

If I have recordings older than 365 days, (or more than 320 hours), will they all suddenly disappear?

This is a drastic change that most people probably don’t know about. 
TV isn’t essential of course, but I still have some old stuff I’d like to watch.

 

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Make sure to file.a ccts complaint on your way out

I'm not promoting other services, or grey market products...I have generally been happy with bell other than the semi annual price increase for no reason...

DJ_Groovin
Contributor III

Bell is acting in bad faith, we are entitles to our impartial complaint process through the ccts...

hcdawson
Contributor

How do we complain?  Who can we write to with a complaint?

Here is the link 

CCTS Complaint Submission Form - Online Complaint Form - CCTS (ccts-cprst.ca)

Further to this, if you google bell cloud pvr cuts, you will be led to multiple news outlets and commenting and reaching our to the journalists has been very productive for me.

PhilU
Regular Contributor

Hello Sir, was still waiting for a response to my question please...  

Hello Mr BellDRock, I have the 7802 box.  I didn't have a choice when agreeing to your PVR Service and was given a 1 year limit when signing up.  I would now like to change to a different Hard Drive type PVR so I'm not limited to the retention period?  Please let us all know, here on this forum, who now has the 7802 box, how this can easily be changed over.  I haven't been given an option at this time.  Still waiting for a call back from tech support.

I checked my recordings on the Fibe TV app, those downloaded records which the App said expiring on Feb 4 and Feb 6 are still accessible, however, like other users said, the recording only can be played on the device (my phone) that downloaded the content. I cannot cast the recording to TV. That's better to lose everything, but it's still not a fair practice to customer. It's also strange to see on the recording expiring notification on the app, but not on the tv box at home. If the new practice is starting on May 1, I don't understanding when I am seeing such expiring notification that early.

Some people said, we can ask Bell to replace older version of PVR with HD, I doubt how many stock Bell carries can do the replacement for customers. I think Bell has phased out that PVR for a quite long time, I don't think they keep the stock. Probably, they can get the one from the customer who swapped the new PVR. Nowadays, people know the new PVR is bad! Probably way less existing customer to replace the HD PVR. Also those HD PVR must be refurbished, I paid for the service, once again not fair for the customer.  

Giga Hub with Internet, TV and Home Phone, use Orbi Mesh WiFi and Giga Hub WiFi

I am very disappointed in Bell's decision to reduce the amount of time that recordings can be kept to 60 days. (I have the 7802 set.

I keep some of my recordings for longer than that. For example, I occasionally record an end-of-season episode of a series so that I can watch it in the days leading up to the beginning of the series' next season. Sometimes I save a movie to watch later in the year with someone who will be visiting me.

Although I understand the need to establish limits given that recordings are saved in the cloud, 60 is much too short. Plus, it was Bell decision's to transition to this system. This was not an issue when I could save recordings to my 'physical' PVR. I was quite content to have and mange space limitations on my machine.

I am now going to explore other television options to replace FIBE and also consider getting rid of my landline.

deebz
Contributor

In the legal world this is called "Misleading representations and deceptive marketing practices".

as long as we all complain to the crtc and or keep hammering this forum and reddit, should resolve itself.

then again, its not like there is competition...being the only company in many areas on a true fiber line.

Make a complaint, ask a question or provide feedback | CRTC

takes 3 minutes to write an anonymous complaint, please every do this and share the link on social media. Only way to get anything done here.

were paying for cloud storage, there shouldnt be 60 day limits.

We don't keep recordings watched, or to be watched, on a 60" screen just so that we can access them with our phones or tablets.  Ridiculous.

 

If this is true, someone should tell the Bell tech support service department, the Bell Loyalty department and Bell case managers because I spoke to all of these departments/people today, told them I have the VIP5662 PVR and was told that the 60 day expiration applies to the VIP5662 PVR as well - both recordings saved to the cloud and recordings saved on the hard drive of the PVR box will be deleted after 60 days.  I guess I will know on May 1st who is right.

I'd like Bell to give me one reason to stay with them.  I am the last person I know that has Bell phone service (have kept it because it was a copper line that would still work if there is an extensive power outage) and Bell tv service (mainly because I could record shows and watch them when convenient).  My neighbourhood is moving to Bell Fibe so phone service will be VOIP and will no longer work if the power goes out for an extended period of time and Bell tv no longer fits my needs.  There are lots of other providers if I am only needing internet service.  So, Bell - what is one reason I should stay with you?  Can you even come up with something convincing?

PhilU
Regular Contributor

I was trying to get an different PVR unit today inplace of the 7702 Fibe cloud box so my recordings can be saved on a hard drive type box.  They stated that only the users still with these units can keep them; none avaliable for us.  There's no other option for me except to change providers if I want to keep my recordings to watch them after 60 days.  This is not fair at all.  

Why are recordings from 30 days ago showing as "to be deleted soon".  Not happy with only keeping recordings for 60 days, but it seems we're getting mixed messages here.  As someone else asked, do we get a reduced cost for having services withdrawn?