Satellite receiver 6400 no working - message says "not enough satellites"

May50
Contributor

TV with 6400 receiver does not come on. Tried a test but received a message that not enough satellites.  Was working yesterday but today not.  Our other receiver 9500 working ok.  What should I do to get help.

 

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1 helpful reply

Accepted Solutions

WelshTerrier
Community All-Star
Community All-Star

Good Day.

This is often a cabling issue. Check your cables & replace if necessary. Either the wrong type of cable (i.e. not RG6) or a bad (or improperly installed) connector can cause this problem.

Try removing all of the cables. Remove ALL inputs, run Check Switch, it will fail. Then reconnect all of your cables & try running the Check Switch once again.

If your problem continues, you may need a tech visit to check out your LNB & dish.

To reach Bell Satellite TV tech support, please call: 1 888 759-3474

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

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2 REPLIES 2

WelshTerrier
Community All-Star
Community All-Star

Good Day.

This is often a cabling issue. Check your cables & replace if necessary. Either the wrong type of cable (i.e. not RG6) or a bad (or improperly installed) connector can cause this problem.

Try removing all of the cables. Remove ALL inputs, run Check Switch, it will fail. Then reconnect all of your cables & try running the Check Switch once again.

If your problem continues, you may need a tech visit to check out your LNB & dish.

To reach Bell Satellite TV tech support, please call: 1 888 759-3474

Take care.

I am a Community All-Star and customer. I'm here to help by sharing my knowledge and experience. My views on Bell and the Community Forum are my own and not the views of Bell or any of its affiliates.

BellNick
Moderator

Hi there @May50  
Thank you for your post and welcome to the Community.
Are you still experiencing issues with your receiver and if so, are you able to share a picture of the error you are receiving and what troubleshooting attempts you've tried?
Looking forward to hearing back.