Stingray music video channels audio sync issues

[SheldonM]

On Bell Fibe, the Stingray Music Video channels audio and video are often not in sync, off by a few seconds or more. I have compared same music videos to YouTube equivalents. I am guessing, b/c it is music videos, the quality control is likely a little less. All other channels don't have audio/video sync issues. 

Channels often affected (in Ottawa) are 578, 579, 580 and 582. I don't know about 581. Hopefully it isn't just me and is easily reproducible. Currently it is most noticable on Vibe (579).

[Wakka197]

Thank you for reporting this . Some of the channels were having issues and will look into this for sure . Have you tried restarting too see if it something like this . Does it happen all the time . Sounds stuiped just trying to eliminate  if it just something happen more than once or things running . 

[Wakka197]

Meaning one of people who are in charge of the community will come and ask what happening and will look into the problem and will report back . 

[dks]

Yes, that is correct. These issues are also transient and sometimes hard to diagnose. 

[dks]

Thank you. I have had the opportunity to look at my own Fibe app and can see the lag issue on several of those channels. 

[BellNick · Accepted solution]

Hi all,
Thank you for bringing this to our attention. We have had this looked into and it should now be resolved.