Fibe TV App - Error 1009n/2

[Angelgirl]

I get error 1009n/2 when I choose to play a live tv show on my ipad

I have reinstalled app and it still gives me the same error

[BellPatricia]

Hey @Angelgirl. Welcome to the Bell Community.
Does error 1009n/2 occur when you try to play every live show, or is it just a certain one? Can you clarify which channel and show?
Are you able to test another device to see if the same error occurs?
Keep the Community posted,
- Patricia

[Angelgirl]

The error is on every station. I have tried on iPhone and iPad and both don’t work. I have deleted app, powered off, reinstalled app and it is the same. I can choose to record the show and I can watch from recording later but I can not watch live. 

[AlexS]

Were your devices on VPN? Have you talked to an agent from live support?

[Daytek17]

Hi Same issue here since a few days, Fibe TV app not properly working on my iPhone SE and smart tv. Cannot watch a direct show on any channel. Error message on the phone is “an error occurred 1009n/2 contact bell customer service” which I did and they were unable to solve this problem. I can watch the recorded shows. On the smart tv I have identical error message but with no error code. Can also watch recording. The app was working properly since September 

[JRS]

Hi, same issue as above, error 1009n whenever I try to access live stream on iPad.  Just noticed this error in the last few days.  Before that it was working perfectly.

[BellPatricia]

Good day @JRS,
Welcome to the Bell Community.

Can you please share a photo of the error message so the Community can take a look?

We recommend that you ensure the software is up to date on your iPad, and that the Fibe TV app is up to date as well. Then, reboot your device/modem and check to see if the issue persists.

If you have another device that has access to the Bell Fibe TV app, can you also test to see if you get the same error message?

Keep us posted,
- Patricia
 

[Daytek17]

Hi

i have tried also the New Bell streaming device interface and same thing. Cannot watch direct tv on the Bell Fibe app. Other app’s for other tv suppliers are working great.
don’t your know what the error code means?

[BellPatricia]

Good day @Daytek17,

Thank you for reaching out to the Bell Community.

The error code could indicate a weak internet signal. 

Can you share what type of device you're using to watch the Bell Fibe TV app, and if your set up is wireless or wired directly with an Ethernet cable?

We'd love to see a photo of the error message as well so we can verify it further.

- Patricia

[Navi2]

Same problem with AppleTV 

 

[BellKris]

Good morning, @Navi2. Welcome to the Bell Community.

Are you connected to a VPN? If you are, please disconnect the VPN.

If you are not connected to a VPN we recommend restarting your Apple TV (Settings > System > Restart), and then try to use the Bell Fibe TV app.

Let us know how everything is going. 

[Nicnac]

Same error on iPads.  Works fine on the iPhone.  Tried the uninstall and re download option but still no solution and I don’t see any solutions in this forum.  

[BellPatricia]

Hi there @Nicnac,
Thank you for your post and welcome to the Bell Community. 

The community needs a bit more information in order to help.

To start, please share a photo of the error message with us so we can check it out.

• Are your iPads/Fibe TV app up to date with the most current version?
• Are you connected through a VPN?
• Are you connected to your home Wi-Fi, a mobile network or elsewhere?
• When does the error pop up (immediately when you access the app, or when you watch live TV, On Demand or recordings)? 
• What is the Wi-Fi connection / signal strength on your iPads? For some tips on how to check and Wi-Fi troubleshooting take a look at this helpful How To: Ensure optimal home Wi-Fi connection with the Wi-Fi Checkup Tool

Keep us posted,

- Patricia

[Justauser · Accepted solution]

I could not play live shows on my iPad and received error 1009n/2.  I I removed McAfee from the iPad which resolved the issue.

[mitch-]

I simply used the regular receiver and remote directly and the show worked. 

The fact is that the app on Apple TV's (two separate) and Android (three separate) simply does not work reliably. You continue to "upgrade" the apps leaving them less user friendly and buggy. It's simply bad work from every view.