VIP7802 poor video quality

[SGVideo]

I have 40 years in the IT industry including cabling, matrix systems and high end video distribution systems. I'm not new to this, but I'm definitely not happy.

I recently received my 3 new bell Android tv receivers. I'm less than impressed with the poor video quality. I have been working with high level bell techs and engineering but no solution yet. 

These issues show themselves when you do a comparison of sources. The reds are so far off, it washess out the rest of the picture. Tried different tv's, different receivers problem follows bell device.

Bell old 4k while home pvr= great picture

Amazon 4k fire stick running Bell app= great pic

New bell box red many shades off the mark= bad picture

Next comparison use smart tv YouTube 4k feed of COSTA RICA

I got 3 separate comparison feeds.

Smart tv, bell hdr box and Amazon. Bell looked terrible.

Bell Tech solution to adjust tv setting "WRONG" I use multiple devices and not changing settings whenever I change inputs.

Anyway, the tv's used for this testing are 2022 models 75" Samsung Frame TV and 75" Samsung QN75QN90 tv both high end tv's

Using CP24 top right red surrounding the date as part of my comparisons

Anyone finding this, can explain it or resolve it.

I gave bell 30 days or this product will be returned.

[BellPatricia]

Hi there @SGVideo. Thanks for your post, and welcome to the Bell Community.
Can you please share some comparison photos so the community can take a closer look?

Is this only affecting CP24 or other stations as well?
Hope to hear from you soon.
- Patricia

[SGVideo]

It affects every channel but any channel showing bright red allows the comparison. I just happened to notice it on the channel and then couldn't unsee answer else

 

 

[AlexS]

Does it happen when the HDR is off?

[SGVideo]

I went through all settings on the tv with bell engineering. Because I use the ARC and surround receiver and multiple devices on the port. No bandaid is acceptable. In any case the issue presents itself on all of my tv's. Because bell locks up the hdr receiver, there are no adjustments to try. Bell did have me step through resolutions and see if there is a difference. White glove engineers coming to me was discussed as well. They are currently duplicating what I'm seeing so they can dig deeper.

[AlexS]

“Locks up?” Do you mean even if I use a TV which doesn’t support HDR, the box would force the screen with HDR???

[SGVideo]

Bell calls the box HDR (high definition receiver)

Only settings available are auto, 4k, 1080p and 720. Cannot turn on or off anything else in the receiver as far as video processing is concerned

[traviscrazy]

Curious if you watch CNN, do your tickets jiggle on the screen?

The video quality on these boxes IS terrible.

[SGVideo]

It is pretty bad. I'm working with top tier bell engineers right now and they are seeing same issues. I get 100% perfect video with a $40 fire stick running the bell app. These new boxes are terrible with a stupid monthly rental charge.

[AlexS]

It could be the box is outdated. Some content online appears to imply the device was already exist in 2018, and my landlord’s 1080P Samsung tv which was available on the market since the mid of 10s works fine. Either the voice remote or the color issue doesn’t happen to me.

[SiddiusMaximus]

I'm having the same issue.  I had a technician come by for 2 hours and he was on the phone with his supervisor.  They could not solve the issue.  It actually took the tech forever to explain the simple issue:  HD channels are barely 720p quality and same for 4K channels.   That goes for ALL channels that should be HD or 4K.  The picture quality is about what you'd expect from 720p.  They tried replacing the android box, the hdmi cable, the power cord.  Nothing worked.  Bell started using this android box about 5 months ago and they've had no issues, so they said.  Hmm...I don't know what to do now.  It's not my TV, as you've mentioned.  It's the box.  Perhaps they need to go back to their old 4K receiver? I dunno.  Please update if you have a solution.  I'll update as well.  Please no posts about settings, blah, blah, blah.  Nothing is working.

[SGVideo]

So Bell (escalated through the CEO's office) initially claimed no issue. I have proved color, image jumpy, stability issues, connection issues. They admit the white modem and the Gigahub (look similar) have Wi-Fi issues and randomly disconnect, they installed a secondary BELL access point for tv's only and the disconnect issue resolved. I randomly compare image quality between Amazon stick, bell box on channels and YouTube 4k on my smart tv, Amazon stick and the bell android box. I hear from bell high level engineering every few days to ask about status and from the upper level support desk. They are working on it. I seem to be a guinea pig. Reds coloring is so far off. 

[Inf]

It’s interesting that the new receiver is less customizable than the bell streamer. My streamer has settings for a wide range of resolutions, color space, hdmi cec, and hdr. There’s also some more that are hidden by default.

[jmacd27]

I am having issues with the fact that Dolby Vision is on all the time on this 4K PVR box. I started a post in here back in September with no indication from Bell that this will be fixed.

Just after the box is booted, the Dolby Vision indicator is displayed on my LG OLED TV. This should not be on by default, as it messes up the contrast and color levels. It also overrides the HDR settings for any apps used within the 4K box. I have 2 other Google TV devices and they don't behave this way, so it is definitely a Bell box issue.

I also notice the lack of quality of the 4K box, the app looks much better. I therefore use the app, rarely the box. We shouldn't have to pay for this 4K box when it doesn't work as expected.

[AlexS]

What channels have you compared? I only have a 1080P TV to watch, but find whether Bell provides a better PQ sometimes varies from the channels. Sometimes it’s on-par than whatever version of the same clip/program on the official site, sometimes it’s a little worse but there are times it’s much more superior. I have compared some basic, a la carte and international channels.