VIP7802 poor video quality

[SGVideo]

I have 40 years in the IT industry including cabling, matrix systems and high end video distribution systems. I'm not new to this, but I'm definitely not happy.

I recently received my 3 new bell Android tv receivers. I'm less than impressed with the poor video quality. I have been working with high level bell techs and engineering but no solution yet. 

These issues show themselves when you do a comparison of sources. The reds are so far off, it washess out the rest of the picture. Tried different tv's, different receivers problem follows bell device.

Bell old 4k while home pvr= great picture

Amazon 4k fire stick running Bell app= great pic

New bell box red many shades off the mark= bad picture

Next comparison use smart tv YouTube 4k feed of COSTA RICA

I got 3 separate comparison feeds.

Smart tv, bell hdr box and Amazon. Bell looked terrible.

Bell Tech solution to adjust tv setting "WRONG" I use multiple devices and not changing settings whenever I change inputs.

Anyway, the tv's used for this testing are 2022 models 75" Samsung Frame TV and 75" Samsung QN75QN90 tv both high end tv's

Using CP24 top right red surrounding the date as part of my comparisons

Anyone finding this, can explain it or resolve it.

I gave bell 30 days or this product will be returned.

[BellNick]

Hi there @Paul44 
Thank you for your post and welcome to the Community.
Are you able to share exactly what the issue you're experiencing is, what your setup looks like and what troubleshooting steps you've attempted?
Looking forward to hearing back.

[tuxking2000]

The VIP 7802 is seriously inferior to any PVR I have used in the past, including the 7802 with the previous interface.  I have ranted at length about this in another thread.  There are many times that there is buffering which never happened before.  Also, now about once a month one of my recordings is of such bad quality it cannot be watched.  Macro blocks, sound washes out.  Seems this is not just the PVR, the bad quality was also present when I tried to watch on my Android tablet in the Fibe app.  This is extremely frustrating.  It will one recording among the others which play back fine.