VIP7802 red screen

[Danny69]

When I turn my TV on the screen is completely red and remote functions don't work.

[BellKris]

Hey there @Danny69,
Welcome to the Bell Community.
Can you share the make/model of your TV receiver?
We recommend that you please unplug and reconnect the cables and ensure ensure they are plugged in securely, and free of damage.
If the issue persists you can also test a different HDMI cable to see if that could be the cause.
Let the Community know how everything is going.

[4328]

I have the same problem, red screen & nothing works.

Changed inputs on tv, same result Unplug Bell box insert cable to roku and get a picture

so tv works and cable is ok. now what

[WelshTerrier]

What is the make & model of your TV? LCD or LED? How old is it?

I can offer up to you some of the common causes & a few suggestions:

1. Did you reboot your receiver? Your modem? Try rebooting the receiver first, then reboot the modem. Unplug them one one at a time & bring them back up one at a time.
2. Faulty HDMI. Do you have more than one HDMI port? If so try a different port. You could have a broken or loose pin.
3. Check your cables! Are they old & worn? The HDMI cable may work for a Roku now, but could be faulty with your receiver. Do you insert or remove it often to change external devices? Change the cable!
4. If your TV is an LCD screen, your problem could be intermittent & may eventually remain completely red. The cause can be anything from a faulty or loose power supply at the  receiver or in the TV. Check your cords are seated properly.
5. Corrosion, moisture, short circuit on the panel & age are factors.
6. LED backlight issue?
7. Loose or defective ribbon cable or connector inside the tv. Any sudden movement or physical damage can result in this. E.g. Bumping, dropping, hitting, or banging on the TV or receiver.
8. Try powering everything off. Unplug everything. Plug everything back in. One device at a time ensuring it is in good working order before moving on to the next piece of equipment

[ljccan]

This has to be a product issue when all other devices work and the Bell box is constantly getting red screen. Only thing that works is rebooting the box. Getting tired of having to do this daily. 

There seems to be an issue with the bell android box connecting through a receiver.

[BellPatricia]

Hi @ljccan,

Welcome to the Bell Community, and thank you for reaching out.

You mention: 'There seems to be an issue with the bell android box connecting through a receiver'. What type of third party receiver are you using? Are you able to test by plugging the Fibe TV Box directly into your TV set to see if the issue persists?

Does this occur right when you turn the equipment on, or after you've been watching TV for some time? 

- Patricia

[ljccan]

I am using a Denon high end receiver x8500. Based on my setup it would require a lot of changes to my setup to see if this happens when connected directly. I have 3 android boxes. 2 connected to different receivers that have the same issue and 1 connected directly. The direct connected box is lightly used but has not required a reboot. The box connected to the receivers require reboots 3 to 4 times per week

It happens when I turn on or change my input from a different input to the bell input. Other devices connected to the receivers do not have any issues.

[JimL]

I am having the same/similar problem. When I start up the TV with Fibe the screen flashes between all red and the TV image for about 20 seconds, then I can watch TV.

I just changed from an older Bell Fibe box to the streamer. That is the only change that was made. Seems like a lot of customers are suddenly having this problem, which would seem to indicate a bad batch of streaming boxes.

[BellPatricia]

Good morning @JimL,

Welcome to the Bell Community, and thank you for reaching out.

Are you using the HDMI cord that came with your new receiver, or an older one?

If possible, please test using a different HDMI cord to see if your still experience a red screen when you turn your equipment on.

We would also like to clarify, is your receiver plugged directly into your TV set?

- Patricia

[JimL]

The problem has not re-occurred the last few times we've turned on the system.

I have changed to the Bell provided HDMI cable (although this was after we had some trouble free startups).

The Fibe streaming box is connected to our new Denon receiver (4K capable).

[JimL]

Solid red screen showed up again this morning. Turning it off and on "fixed" the problem (not a reboot).

We are using the Bell provided HDMI cable. It is going through a new Yamaha receiver. We did not have this problem with our previous Bell Fibe box (previous generation) in years of use.

With so many people having this problem recently in a short period of time, really seems like a problem with the Bell streaming boxes, doesn't it?

[BellPatricia]

Hey there @JimL,

Thank you for the update.

We recommend plugging your Fibe TV receiver directly into the TV, and then test to see if you still get a red screen.

Hope to hear from you soon,

- Patricia

[JimL]

Pretty crazy to suggest that your streaming boxes only work when connected directly to the TV. Never had any such problem connected through a receiver with Roku, Firestick, or even the previous Bell Fibe TV box (4K Whole Home PVR). The new streaming box is junk. Sounds like the only solution that will work is to go elsewhere for TV, so cancellation it is.

[User1903]

Sounds about right.  Went through the whole red screen nonsense for months.  They sent me a new android box.  No difference.  Total reboots only work for a while.  No issues with the box plugged right into my TV, which is nice, but without being able to use my receiver, no surround sound.  Not sure about the checking ethernet stuff though.

[Rodenti]

Same problem here at least once a week, and my box is hooked directly to my TV.