VIP7802 red screen

[Danny69]

When I turn my TV on the screen is completely red and remote functions don't work.

[BellPatricia]

Hi there @JosephP,

Welcome to the Bell Community, and thanks for reaching out to us.

Do you have any third party equipment such as a HDMI switch or a sound bar plugged in between the receiver and your TV set? If that's the case, please try plugging the receiver directly into your TV set and test to see if the issue persists.

There are a few different things that you can try, such as connecting your TV receiver directly to your modem via Ethernet (if you are currently connected via Wi-Fi).

We also recommend testing a different HDMI port on your TV set to see if that helps resolve this. 

Let the Community know how things are going.

- Patricia

[JosephP]

Hi Patricia

I don't have third party equipment such as a HDMI switch but I have a Sony Soundbar and it is connected directly to the TV.  I never had the red screen until I started using this Android 4K. And the image freezes when I change the channel and sometimes while watching a program.

My Android 4K Bell TV receiver is connected directly to the Ethernet cable in the wall, no WiFi.

I've changed the HDMI port too.  

J

[Kit22]

New to Bell..Never experienced a red screen before? But last week nothing worked.,teied rebooting..shutting everything down..ugg only to find out nxt day Bell was out for 8 hrs.lall over fb

Now same thing only total redscreen which was not there last week with the outage but again tried rebooting modem online.box ect..nothing .lstill red screen.

not a hdmi cable problem..chked all. Cant even get to home to do anything! Very frustrating.firestick doesnt even work this time with red screen. Last week i could at least change input for it.

maybe Bell is down again? If so you really need to address this becausecwith cogeco i neverchad this problem and i will leave soon.

[BellPatricia]

Hi @Kit22,

Welcome to the Bell Community.

Is this only affecting the Fibe TV app on your Firestick, or does it happen when using a Bell TV receiver? Also, which TV receiver do you have?

Please ensure the Bell Fibe TV app is up to date on your Firestick. And, if you aren't already, we recommend using a premium HDMI cord.

We posted a few more tips here too, and we invite you to check them out and let the Community know if you are still having trouble.

- Patricia 

[Kblue]

Any update on this. After three weeks of Fibe I have same problems. Samsung CU8000 TV is 5 months old. I have 3 boxes which have been switched around, have tried various hdmi cables, tech support no help. TV been checked remotely by Samsung. Seems like 7802 has problems after going into stand by. Was fine with Roger’s ignite. 

[Boss]

Well Kblue I have no new news for you, I'm learning to live with it for now. Occasionally, when I get a red screen for a few seconds and then a pink screen I just unplug the receiver for a second, plug it back in and I'm back in business. 

[ljccan]

After months of frustration and no solutions I am ready to dump this terrible service. Red screen requiring a reboot 2 times a day. Random pausing when viewing a recorded program. Recordings not showing up on PVR but appear on app. Have provided equipment details, changed HDMI rebooted 100 times. Had been direct messaging but since staff reductions no response for the past 3 weeks. 

[greetings]

May 27, 2024  -  ONE SOLUTION - My red screen problem seemed to occur when I pushed the on-off button too many times at once (long explanation re syncing two TVs on at once) and it was resolved by a) unplugging all HDMI inputs, b) unplugging TV and Bell remote box for 30 seconds, 3) using the original remote for the TV (insignia) and going to Menu/Settings and resetting the TV (i.e. restarting the customizing setup process) and 4) plugging in all HDMI inputs.  Good luck .

[WelshTerrier]

Good Day.

 Thank you for sharing this with the Bell Community Forum. Just another different approach to solving a problem.

Take care.

[Technut]

I'll add myself to the list of those who are experiencing this problem with my VIP7802 box.

• I'm using the HDMI cable that came with it, directly connected to the TV input.
• I'm connected directly to the GigaHub with a CAT6 Ethernet cable.
• It happens on two different TVs, both using same HDMI cable and direct Ethernet connection from VIP7802 to Gigahub.

When I last got the RSoD ( Red Screen of Death ) I tried the "blind entry" remote button process detailed upthread ( thanks for that! ). This restarts the Fibe App and recovers it. That's faster than unplugging, and I don't have to get off the couch 😁.

I don't want anyone here to suggest I try different wiring, etc. I know a software bug when I see one.  I just hope that if enough people report the issue, and what a pain in the backside it is, maybe someone at Bell will take it seriously and escalate to whoever is responsible for the Fibe app running on the Arris 7802 box. Thanks

[JosephP]

Here, here! 

I hope they fix this issue right away--it is annoying.  Try changing different channels to watch the Olympics...the delay and stuttering is a disaster.

Thanks,

J

[Bambi0]

Want a fix go buy a remote controlled outlet and plug your bell box in it.  So when you turn off the tv hit the remote to shut off the outlet power. 

For some reason everything stays on now days even if u pressed the power button. 

Bell just puts a colorful picture up or black screen that is in a low resolution to save power/ prevent it from getting hot.

Anyways this isnt a tv issue because it picks up that poor standby resolution, when you fire it back up,  you are physically getting up to unplug this box to reboot it. 

So your tv and bell box can function properly.   You and I would think it would be easy to change but everything's gotta collect data now and report it so just foce it off by cutting there power. Or leave both box and tv on 24 hours a day and don't accidentally hit power.

[Mary57]

why is my screen red?

[WelshTerrier]

Good Day & Welcome to the Bell Conmunity Forum

If you notice that the entire screen appears reddish when the TV is connected to the set-top box, it may be due to  a faulty or loose power supply at the receiver or in the TV. Check your cords are seated properly. Check & replace your HDMI cable.

Let us know if you require further assistance.

Take care.

[Jlavallee]

The same thing keeps happening to me. And I always have to unplug and restart everything. When I called Bell and told them about it and ask if this was happening to other customers , they said not that they knew.  I wish they could have a permanent fix.