Thanks for the update, Southender. I contacted Bell's escalation team and asked to have the 1.16 update pushed through to my GigaHub modem and they told me it wasn't available for my model yet (even though you received it). So, I'm curious to know whether it fixed any of your issues?
Recently, they sent another technician to my home and wired one of my VIP7802s directly to the modem using an Ethernet cable. Unfortunately, I'm still having constant audio and video glitches. However, I haven't noticed the issues with the 5.1 sound changing to stereo when fast-forwarding or rewinding taped programming. So, I'm hoping that will stay stable in the future, but it's still extremely upsetting to be dealing with the continued horrible audio and video glitches! It's my understanding that this is a known problem with the GigaHub modem, so even when I proposed changing the VIP7802 boxes to Bell's former 4K servers instead, I'm told the problem will still exist if the modem stays the same.
I've asked Bell to give me an ongoing credit until they fix these issues, but was told that nothing could be implemented on an ongoing basis and that I'd have to keep calling back each month to ask for a credit up to that date. Ugggghhhh... It's obvious that rather than providing proactive customer service and reimbursements for services not properly provided by Bell, they would rather put the burden back onto consumers to spend hours calling Bell and asking for credits with the hope that customers will get fed up and stop calling for refunds. That's a horrible customer service protocol that will undoubtedly cause Bell to lose more customers! That's a very sad way to run a business.
when the issue is happening?
