Voice Commands and Remote Not Working

[MikeV]

My Bell remote with voice commands does not work AT ALL! I have the newest model of streamer box and remote. 

I received a new box and remote to try and fix the problem..and still no luck.  I am brand new to Bell, from Rogers, and I am very disappointed.  Their voice remote works flawlessly. 

No matter what I say...there is no response.  Occasionally, if I stand right next to the box (inches away) it might pick up a word. 

Am I the only one having this problem?  My technician told me that all the boxes do not work.  Is this true? Very upsetting.  

[AlexS]

What actions have you tried so far besides switching the position of the remote? Is there something else in front of or next to your dvr that might have blocked or interfered with the signal? “My technician told me that all the boxes do not work.” Wdym by “all the boxes”? I’m with the older box but the remote indeed only works on the dvr besides on/off and volume control. 

[MikeV]

What I mean is, the voice command feature does not work at all. One of the main features that Fibe TV is sold on is that they have voice command. The voice command feature does not work at all and two separate techs told me that this feature does not work and it is a common issue. I think it is odd that Bell sold me this box under the idea that I would have voice control, but it does not function. Can anyone on the forum confirm for me that the voice command on their Fibe streaming box works? 

[AlexS]

Looks like the Android system has lots of bugs. https://forum.bell.ca/t5/TV/Fibe-TV-box-issues/td-p/7575
Have you tried to check the update?

[MikeV]

I have had many of the same issues that are posted in that thread. My biggest issue is with the voice commands not working. 
Please…if anyone reading this post has a remote and their voice commands work, even 80% of the time, please chime in and let me know. I’m still in shock that they advertise a product that has voice remote capability, but it doesn’t actually work. Even worse, when you call Bell…they have no answers as to why and state “they don’t work for anyone.” It’s fraudulent advertising. Any Bell employees in the community that can speak to this? 
(note: Bell users may not be familiar with voice command remote controls, but If you have never used it, it is a game changer. Rogers tv voice commands work flawlessly)

[auntlang]

Do you press and hold the Google button while you talk?  Don't do that.  Just press and release the google button and then say a command such as "tune to CTV" there is no need to say "Hey Google"  first.  Be sure to hold the top part of the rmote marked mic close to your mouth when you speak. Hope this solves your problem.

[MikeV]

Thanks for the reply. Unfortunately, I’ve tried this and it still doesn’t work. It only works standing directly next to the box and only about 20% of the time even then. 

[auntlang]

Hi, I may have a solution to this problem. Question: When you press a button on your remote, does the LED light on the remote blink green? It should never be green.  The LED should always blink red when a button is pressed. To fix this, you will need to unpair your remote then pair it again. In the Home Menu, scroll to "Device Settings" then scroll to "Remote" then scroll to "Unpair".  If the unpairing was successful, you will be prompted to press the Pause/Play Button and the Home Button together until the remote light blinks red.  If this doesn't work, reboot your tv box and try the above instructions again.... This remote's LED light should always blink red when a button is pressed, and when the Google Button is pressed it will blink red but will hold until you've said your command. Also, as you probably already know, you should to be signed into your Google account on your tv, otherwise the google mic will not work.  Hope this helps.  Please let me know. I just got this new service on Nov 1st and am really loving it, but somehow my remote started to glow green and I figured it out. (Only because I have a second box and tv in another room and the remote light LED was red and Google Assistant worked perfectly. 

[MikeV]

Thank you for the response. It seems that you are correct. However, no matter what I do, my button light goes back to green the minute I move more than 3 feet away from my receiver. Very frustrating. 

[auntlang]

Then I think you should ask bell for a new set.

[Nikki]

I am new to Bell, picked up 4 new VIP7802 and 3 of my receivers work well with Google Assistant.  However, the LG UN7300AUD in our bedroom seems to be interfering with the Bell receiver and Voice remote.  If I am a few feet away from the receiver, the remote will switch to IR (green) instead of Bluetooth (red).  Google Assistant will not work without Bluetooth and the receiver shows the remote is unpaired.  I originally thought I had a defective receiver, but when I take it to another TV, everything works fine including Google Assistant.

I have tried moving the receiver to another location in the bedroom further away from the TV, but it doesn't help.  Still testing to see if I can find a solution.  Disappointed with these new receivers, seems rushed to market and there is no documentation to be found.  Even the techs tell me their system has many glitches.

[AlexS]

What documentations are you looking for?

[auntlang]

Hi Nikki, I am really loving this VIP7802 service.  I have it on 2 TVs and am not having any problems. To reslove this do the following:  In the Home Menu, scroll to "Device Settings" then scroll to "Remote Settings" then scroll to "Reset".  If the unpairing was successful, you will be prompted to press the Pause/Play Button and the Home Button together until the remote light blinks red.  If this doesn't work, reboot your tv box and try the above instructions again.... This remote's LED light should always blink reddish/orange when a button is pressed. You are correct with the technicians not knowing how to maneuver through this new service.

[Nikki]

Hi AlexS,

I think I have stumbled my way through most of it now, but it would have been simpler if there was documentation to explain the LED colours on the 7802, I believe green is good connection, amber is poor and red is a problem.  I am still unsure what the slow blink cycle indicates when the 7802 is on standby - system update?  It even took me a bit to figure out that green on the remote is IR and red is BT.  

The 7802 signal on our HT room is on the low side, -73dbm, so the tech suggested a Pod.  But as far as I can tell, the Pod does not do anything for the 7802, rssi remains the same whether the Pod is installed or not.  It does however improve internet wifi signal as you would expect.  The tech is not sure about this and I have not come across any references for using the Pod for FibeTV.

[Nikki]

Hi auntlang, I wish my problem was that simple, 3 of my 4 TVs work great, generally the remotes remain paired with their receivers without any issues.  It is just the one TV in our bedroom that seems to be interfering with the 7802 and remote.  The TV is causing the remote to lose BT connection if I am more than 3 feet away from the 7802.  I have performed a Reset over a dozen times but it will eventually lose the connection.  I know the problem is not with the 7802 because I can connect it to another TV and it works fine.  I even took another 7802 that is working fine in the HT system and connected it to my bedroom TV and it replicated the same problem.  If I turn off the bedroom TV, the remote works fine and so do the voice commands (red LED - BT).  Turn the TV back on, and the remote reverts back to IR (green LED) and no more voice commands.