"An error occurred please try again later" when using Chrome for Fibe TV

[Tom5]

Trying to run the Bell Fibe TV app and I get this error "an error occured please try again later". running on a Samsung laptop.  The only way to get it to run again is to uninstall Chrome and reinstall and then it will run for a number of days and then the error repeats.

[dks]

Can you say more about the laptop? What is the operating system on the laptop? Windows or ChromeOS?  

[Tom5]

Running Windows 11 Home and Chrome or Edge browser.  Same error.

[BellAntgio]

Hi there @Tom5 ,

Thank you for your post and welcome to the Community.

In order for the Community to best assist, some extra details will be needed;

• Are you able to share which model laptop you are experiencing this issue on?
• Is your device and browser up to date with the latest versions?
• Is there any specific error code along with the error message you can share?
• Does this happen when watching live content, recordings or both?
• Does it happen on all stations or just specific ones and if specific ones, are you able to share which ones you've noticed?

Looking forward to hearing back.
 

[Tom5]

• laptop is Dell 11th Gen Intel(R) Core(TM) i7-11800H @ 2.30GHz 2.30 GHz
• Browser is latest and uptodate
• No error codes just the message
• The error happens when you try to start the Bell Fibe Tv app.  It never fails if it starts up correctly.
• All stations since the error happens when trying to start the app.

[BellNick]

Hi there @Tom5 

Are you able to share if you are accessing via an app or are you going to the Fibe TV app websites?

Looking forward to hearing back.

[Tom5]

https://tv.bell.ca/home  

The Fibe Tv app website.  I get the same error when i click on your link above.

[BellNick · Accepted solution]

Hi @Tom5 
Do you happen to have any VPN or pop-up blockers active? If so we would recommend turning them off. Alternatively, we would recommend trying the Firefoxbrowser to see if you are able to watch content from there. Looking forward to hearing back.

[Tom5]

I do not have any blockers active.  Interesting it runs fine on Firefox??