Bell 9242 Component Output

[rkl]

Hello,

I have had a Bell 9242 PVR receiver for several years and It has operated flawlessly, until last week.

I have always used the receiver in Single Mode with two televisions, TV1 connected via HDMI and TV2 connected via a component cable to the component output.  This past Wednesday, Nov 02, 2022, the component TV displayed a message "no signal".  After rebooting the receiver the connection came back, for a time, and then I get the same message again.

I attempted troubleshooting myself with no change.  I call Bell Support, they were helpful however could not isolate the issue, so they are sending out a replacement 9242.

Has anyone else experienced this issue and found a solution?

[BellPatricia]

Hey there @rkl. Thanks for your post and welcome to the Bell Community.
While troubleshooting did you have a chance to use different component cables?
Let us know if you continue to have any trouble after you've received your replacement receiver.
Looking forward to hearing from you.
- Patricia

[rkl]

Thanks @BellPatricia.  The component cable runs from my basement to the main floor.  When I called support I didn't realize I had another shorter component cable. I did disconnect and reconnect the component cable and the issue still persisted.  I did manage to find another component cable today and run it to my nearby TV1 and it worked fine and ran for an hour or so without cutting out.  I then switched back to my original long cable and it also is now working.  I will let it run for a while, and if I have no further problems, I will contact support again to inquire what I should do with the replacement receiver. 

[rkl]

Turns out the component cable was not the problem.  The output eventually stopped working with both cables on both televisions. 

The replacement receiver also turned out to be faulty.  It would not power on.  A 2nd replacement is on the way!  So, the issue is not resolved just yet.

[BellPatricia]

Hi there @rkl. Just checking in to see if you've had the chance to test out your replacement receiver. 

Keep the Community posted.

- Patricia

[rkl]

The 2nd replacement receiver also turned out to be faulty...a 3rd 9242 is on its way!

Just checking on-line to find options, if after 23 years I have to leave Bell for another TV solution. 

[Wakka197]

I hope it works for you 

[BellPatricia]

Hi @rkl.

That certainly is not the experience we want for you, and the Community is here if you do run into any further issues with your replacement equipment.

Please let me know once you've received it and if there is any trouble, so I can reach out and gather more information.

Thank you!

- Patricia

[rkl]

Hi @BellPatricia 

Looks like 3rd time is the charm😊

The 3rd replacement arrived yesterday and so far is working as it should🤞🏻

Thanks for checkin' in!

[Campdengal]

Is it still working?....I got two 9242 sent to me in June 2024 through dish care plan.. one limped along for about 4 months and completely crapped out.... wouldn't get signal and just kept rebooting itself...so I replaced it with the second one... the technician from Bell came and switched them out Oct 4...that one lasted for just over 2 months now it can't get signal and keeps rebooting itself 

[rkl · Accepted solution]

No unfortunately, the 9242s finally gave up and was replaced by the somewhat newer 9400.  Not the same functionality as the 9242, however serves my purpose, and has the component outlet I needed for my second TV location.