Two remotes with Bell Fibe

[CanStretch]

We just switched to Bell Fibe.  On Rogers my wife and I have always each had a remote control but Bell Fibe doesn't seem to like us having a second remote.  The first remote, the one that came with the install, worked fine.  Then the Fibe TV box (a VIP7802) crashed several times, so Bell replaced it.  When I tried to use the remote that came with the second 7802, the first remote stopped working properly.  Bell just replaced that remote but now this new one doesn't work properly.

Is there a problem using two Bell voice remotes with one VIP7802? 

[BellPatricia · Accepted solution]

Hi there @CanStretch, welcome to the Bell Community.

Unfortunately, you cannot use two Voice remotes on the same Fibe TV Box (7802).

Have a nice day,

- Patricia

[CanStretch]

Is there a different Fibe TV box available that does support two remotes?  We've never used a voice remote before so that's not a big feature for us - non-voice remotes would be fine.

[BellPatricia · Accepted solution]

Good day @CanStretch.
Currently the option to use two different Bell remotes on the same TV receiver is not supported. 

Let the Community know if you have any other question.

- Patricia

[Alph]

Hi all. I recently switched over to Bell and was wondering if I can use my LG Magic remote instead of the remote that comes with the STB with Bell Fibe (The STB seems to be called Arris VIP7802)

Thanks in advance.

[CondorAve]

Bell’s account/billing/sales department will tell you whatever you want to hear, and their support department will tell you the real limitations of remotes that operate with the 7802.  You can no longer have two remotes on the same  receiver, and cannot use any universal remotes to control your TV, receiver and sound equipment.  Be warned.

[BellNick]

Hi there @Alph 
Thank you for your post.
Only the Voice Remote that comes with the VIP7802 will work for it.
Community is here should you have any other questions.

[112]

Could you use a Harmony Remote in addition to the Bell remote?

[Bri55]

Has anyone connected more than one Voice Remote with the Fibe TV Box (7802).

[Bri55]

• It is very common to need more than one remote to operate one receiver. Bell needs to come up with a fix for this PRONTO!

[AlexS]

I have multiple but the voice control will become messy. I saw someone on the forum mentioned it’s for security reasons.

[Frankbodnar4]

I ordered a replace remote as mine stopped working. Been waiting a month for new one to arrive. Not too happy with Bell so far.  Why does it take a month to get one replaced? Why can’t I just get one from the local Bell store? 

[BellNick]

Hi there @Frankbodnar4 
Thank you for your post and welcome to the Community.
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