Forum posts

Resolved! Wi-Fi network fails after Firmware updates to 3.11.6.2 Giga Hub

Since July 2026, I’ve gone through four Gigahub 1.0 units, and every single one has failed in the exact same way. As soon as the modem auto‑updates to firmware 3.11.6.2, the entire Wi‑Fi system becomes unusable. All three wireless bands — 2.4 GHz, 5 ...

Resolved! I need to reboot my HH3000 modem every day

My Home Hub 3000 needs constant re-booting, almost daily. This is the second 3000 modem we have had. i don’t want another 3000 to replace it. How do I get a Giga Hub 4000 replacement?  

Resolved! Xbox not reconnecting after internet freeze

I have set the time limit on the kids Xbox to turn off 10pm to 9am on school nights. It turns off just fine, but then it can’t log back on the next day. The wifi app can see that the Xbox is connected, but the Xbox cannot connect.  When I reboot the ...