2 gaming consoles, 1 is fast and 1 is not

[Irishsupastar]

I have 2 PlayStations on my network, 1 is 2 floors up from the modem and is super fast. The 2nd PlayStation is only 1 floor up and has major lagging issues. Does anyone have any tricks for fixing this? Why is the one farthest from the modem faster? I have the new hub 4000 and I also don’t see any options to switch between 2.4g and 5g. 

[BellPatricia · Accepted solution]

Hi there @Irishsupastar, welcome to the Bell Community 🙂

Are you able to try a wired connection on the PlayStation that's lagging to see if it makes any difference?

We also recommend checking out this helpful article Splitting SSID for IOT device configuration

Let the community know how everything goes.

- Patricia

[Irishsupastar]

When did Bell become a “do it yourself” service? I read the article but I am not a technician and have no idea about any of this. Shouldn’t Bell be setting up people’s Wi-Fi correctly for the clients?

Also I cannot connect the PlayStation to a wired connection because Bell installed my modem in the basement where I have no tv’s or anything. So I’m paying for super fast internet but nobody sets it up for the client to be able to actually get the fast internet. Really discouraged here.

[BellPatricia · Accepted solution]

Hi @Irishsupastar, thanks for your reply 🙂

We have another great article you can also check out that offers tips and troubleshooting steps to try if you are still experiencing lag on your PlayStation. Want to get top Internet speed on your gaming console?

- Patricia